The Customer Show 2023 | IQPC Australia - Your B2B Digital Partner | 2 May 2023 | Melbourne Convention and Exhibition Centre (MCEC), 1 Convention Centre Pl, South Wharf VIC 3006, Australia

For too long, CX professionals have been trying to improve their Experience Management strategy. This is impossible without every department aligned to the same set of goals.

The Most Exciting Gathering of CX Professionals brings together anyone who plays an active or passive role in the customer journey. Get ready, because we're here to unlock the next era of Customer Experiences.

Who Attends The Customer Show:

• As organisations rise to the challenge to deliver seamless, multi-touch customer experiences, this involves working with multiple teams and stakeholders.

• Bringing together 2,500+ professionals across the entire CX ecosystem, The Customer Show provides the perfect platform to meet and interact with a full community that are empowered to transform, scale and upgrade their CX strategies.

• Being part of The Customer Show is the perfect opportunity to connect with an ecosystem dedicated to transforming the customer journey.

2023 Speakers

KEYNOTE SPEAKER:

Carolyn Butler-Madden
Chief Purpose Activist, The Cause Effect

SPEAKERS:

Alex Genov
Head of Marketing Insights and Customer Research, Zappos Family of Companies

Diane Frick
Head of CX and Digital, Wesfarmers

Theodora Burgess
Head of Community, Reddit

Robert Barac
Director of CX, ANZ

Troy Barnes
Group Chief Transformation Officer, FWD Insurance

Leigh Barnes
Chief Customer Officer, Intrepid Travel

Greg Curcio
Director Customer and Performance, Knox City Council

Ayelet Mendel Girin
Head of Customer Experience, Humm Group

Shane Goldberg
General Manager Customer Experience, Healthscope

Katrina Haby
Director Customer Experience and Special Projects, Melbourne & Olympic Parks

Brady Jacobsen
General Manager Digital & Customer Experience, Vocus

Hushidar Kharas
Head of Amazon Prime Video, Prime Video & Amazon Studios

Mia Low
Senior Manager Consumer Experience, ResMed

Nick May
General Manager Customer Experience, Beyond Bank

Emily Paladino
Head of Customer Insights, Country Road Group

Kylie Pascoe
Head of Customer and Partner Experience, Australian Pharmaceutical Industries

James Rendel
Head of CX, Wisr

Josh Ryder
Consumer Manager Bega Dairy & Drinks, Bega Cheese Limited

Usman Saadat
General Manager Customer Experience, Jemena

Jamie Skella
Chief Customer Officer, OSQO

Krystal Skinner
General Manager Customer Experience, Horizon Power

Darren Warner
Head of Technology, McGrath Real Estate

THE CONTACT CENTRE TRANSFORMATION SPEAKERS:

Elisa Iurato
Chief Community, Retail & Support Officer, World Vision Australia

Oswaldo Mestre
Chief Service Officer, City of Buffalo

Jo Moxey
National General Manager Contact Centres, Westpac

Peter Perla
Executive General Manager, Service, Sumo Energy

Matthew Penman
General Manager Customer Service, Auto & General

Daniele Iezzi
General Manager Customer Service, Country Road Group

Charlotte McClay
Head of Customer Service, The Oodie

Duncan Guy
General Manager Customer, Baptistcare

Rebecca Burns
Head of Support, MYOB

Cassandra Meagher
Executive Director, Service Reform & Corporate, Service Victoria

Allison Dorogoj
Head of Customer Experience, Simply Energy

Amanda Romeo
Head of Customer Contact & Operations, ahm Health

Greg McPherson
General Manager - Business & Member Services, Cerebral Palsy Network

Matthew Butler
Senior Channel Development Manager, ANZ

Terence Alvares
General Manager Operations, Simply Energy

DIGITAL EXPERIENCE SPEAKERS:

Jonathan Swift
Executive General Manager Consumer Experience, REA Group

Dylan Stewart
Director of Marketing and Sales, Melbourne Symphony Orchestra

Hayley Grey
Senior Manager, IT Service Management Office

Troy Barnes
Chief Transformation Officer, FWD Insurance

Tina Morrell
General Manager Customer Strategy & Experience Design, NRMA Insurance

Jason Pallent
Co-Director, Customer Experience and Insights Research Group, Swinburne University of Technology

Andrea Peters
Former Chief Growth Officer, Brighter Super

Irina Belsky
Digital Delivery and User Experience Specialist, NAB,

DIGITAL MARKETING SPEAKERS

Frame Paladsang
Digital Marketing and E-commerce Specialist, Chemcorp

Brad James
Direct & Digital Marketing Manager, Hancock's Wine & Spirit Merchants

Bridie Scott
Head of Customer Excellence and Innovation, Downer Group

Leigh Barnes
Chief Customer Officer, Intrepid Travel

Rachel Green
Chief Executive Officer, SANE

Gerry Avalos
Brand Principal CGU and WFI, IAG

Marta Skrabacz
Ecommerce Manager, Godiva

Rebecca Smith
Former Chief Marketing Officer, Frank Green

Polly Blenskinship
Head of Acquisition, APAC, Audible

Frame Paladsang
Digital Marketing and E-Commerce Specialist, ChemCorp

EMPLOYEE EXPERIENCE SPEAKERS:

Alejandra Angeles
Founder, The Gals Tribe

Mark Fazio
Chief Executive Officer, MATE Internet + Mobile

Francesca De Dino
Head of Customer Experience, Me&U

Tom Dellas
Manager Current Student Enquiries, UNSW

Holly Gerlach
Head of Organisational Development, RACQ

Lauren Denny
Director of Talent,Global, Koala

Rachel Donachie
Customer Service Team Lead, Koala

Antonia Buckman
Head of People Experience, Urban Utilities

Tracey Marshall
Head of Customer & Communities, Urban Utilities

Claire Seldon
Lecturer in Learning Design, University of Technology Sydney

Ebony Smith
General Manager of People Experience, Melbourne Airport

Jaquie Scammell
Customer Service Expert, ServiceQ

THE CUSTOMER INSIGHTS & ANALYTICS SPEAKERS

Robert Lopez
General Manager CX, Brand & Innovation, Norths Collective

Bhavika Unnadkat
Head of Data Governance & Knowledge Management, EnergyAustralia

Agostino Giramondo
General Manager - News Corp Rural Network, News Corporation Australia

Vida Asrina
Practice Lead - Design & Optimisation, Endeavour X

AI IN CX SPEAKERS:

Ryan Klausner
Head of CX, Who Gives a Crap

Peter Perla
Executive General Manager Customer Experience and Growth, Sumo Energy

Anthony Perera
Director, Data & Analytics, La Trobe University

Mark Vanthoff
Associate Director Advanced Analytics, La Trobe University

CUSTOMER ENGAGEMENT AND LOYALTY

Carolyn Butler-Madden
Chief Purpose Advocate, The Cause Effect

Sophie Imbert
Head of Customer Experience & Transformation, Russell Investments

Guy Nappa
Chief Operating Officer, Oz Hair and Beauty

Fern Cheyney
CX Capability Lead, icare NSW