The Customer Show 2024 | IQPC Australia - Your B2B Digital Partner | 6 May 2024 | Melbourne Convention and Exhibition Centre (MCEC), 1 Convention Centre Pl, South Wharf VIC 3006, Australia

With 2500+ professionals, this is where innovation meets collaboration at an unparalleled scale. In a world of rapid change, coming together is more critical than ever. Dive into groundbreaking insights, forge key connections, and collectively navigate the future of customer experience.

This year will be even bigger and better.....with over 100+ presentations and panel discussions - stay up to date with the latest agenda and speaker lineup!

The pace of change in customer behaviour and tech innovation is more real today than ever before. Ready or not, significant change is on the horizon... where we'll uncover the most important topics set to disrupt and transform the future of CX as we know it!

From Hyper-Personalisation to AI-Powered Experiences as well as the importance of Customer Trust - we will empower you with the most critical insights to stay ahead of the game.

2024 Speakers

ADVISORY BOARDS:

Alex Genov
Head of Customer Research and Marketing Insights, Zappos

Peter Perla
Executive General Manager Customer Experience and Growth, Sumo

Tina Morrell
Customer Strategy and Experience Design Professional, The NRMA

Karen Spear
Head of Transformation, WooliesX

Janelle McQueen-Paice
Chief Experience Officer, Selfwealth

Robert Lopez
Chief Marketing and Innovation Officer, Norths Collective

Simon Kriss
Chief Innovation Officer, Customer Experience Innovation Institute

NEXT GEN CX SPEAKERS:

Greg Curcio GAICD
Director Customer and Performance, Knox City Council

Mina Samaan
Head of SEA, Vonage

Steve Dillon
Head of APAC Architecture, PingIdentity

Carrie Norman
Former Chief Member Officer, legalsuper

Leigh Barnes
Chief Customer Officer, Intrepid Travel

Mia Lloyd
General Manager Customer Loyalty & Experience - Coles Liquor, Coles Group

Gareth Dixon
Director of Central Operations, Specsavers

Virginia Meikle
Senior Manager Consumer Insights and Segmentation, The NRMA

Emily Paladino
Group Head of Customer Insights, Country Road Group

Christina Cass
Head of Customer Experience and Service Design, Bupa

Alison Brown
Head of Customer Insights, MECCA Brands

Esme Eterovic
Head of Marketing and Digital, TelstraSuper

Melanie Steenbuck
Head of Contact Centers, Sportsbet

Diane Frick
Head of CX and Digital, Wesfarmers Workwear Group

Melanie Cole
Head of People and Culture, Uber CarShare

Monique Bate
Head of Experience, Engagement and Digital Channels, legalsuper

Varun Verma
Chief Data and Analytics Officer, L'Oréal

Amrita Bhattacharyya
Chief Customer Officer, City of Townsville

Lukas Carruthers
Zoom CX Specialist ANZ, Zoom

Jenny Witham
Partner, FiftyFive5

Nicholas Kontopoulos
Vice President of Marketing ANZJP, Twilio

Craig Rowlands
General Manager Enterprise Data, Australian Unity

CONTACT CENTRE TRANSFORMATION SPEAKERS:

Emma Stapleton
Head of Customer Support, MECCA

Damien Hunt
Service Delivery Director, Civica Justice Services

Natasha Streit
Operational Excellence Lead, Bank of Queensland

Tegan Judge
Manager Contact Centre and Operations, NIB

Nicole Dollin
General Manage Customer Contact and Distribution, NRMA

Eleni Miller
Head of Continuous Improvement, APT Travel Group

Lauren Reid
Chief Customer Officer, Navy Health

Kevin Watts
Head of Customer Service Excellence, Alinta Energy

Renee Moore
Customer Contact Director Dairy and Drinks, Bega Cheese Limited

Joseph Atkinson
Learning and Development Manager, Sumo

Courtney Harland
Senior Solutions Manager ANZ, Twilio

CITIZEN SERVICES SPEAKERS:

Amber Benjafield
Director Customer Experience, Department of Environment, Land, Water and Planning Victoria

Tilla Buden
Director Community and Customer Experience, Bayside City Council

Justine Hall
General Manager Customer Experience, IP Australia

Sasha Lord
Program Director Digital Transformation, Hume City Council

Tarnya McKenzie
Chief Customer Officer, City of Port Phillip

Jasmyne Munro
Head of Customer Experience, Lake Macquarie City Council

Mark Nido
Head of Digital Experience, Knox City Council

Dr. Jean Sandall
Director of Customer Experience, Queensland Department of Transport

Fiona Symmons
Manager Customer Experience, Change and Digital, City of Stonnington

Michelle Tayler
Executive Director Corporate Affairs, National Heavy Vehicle Regulator

Ben Thompson
Director Community, Culture and Customer Experience, Waverley Council

Jo Whyte GAICD
General Manager Customer Marketing, NBN

CUSTOMER INSIGHTS SPEAKERS:

Agnes So
Head of Customer Experience, HotDoc

Nicholas Kontopoulos
Vice President of Marketing ANZJP, Twilio

Wendy Huang
General Manager Customer Experience and Service, OET (Occupational English Test)

Virginia Meikle
Senior Manager Customer Insights and Segmentation, NRMA

Alena Jang Croucher
Head of Customer Lifecycle Management, HSBC Bank

Chris Gill
(Former) Head of CX and Transformation, Woolworths

Neha Bagga
General Manager Customer Research and Insights, Telstra

Stephanie Cunningham
Head of Insights ANZ, McCain Foods

Lisa Newman-Morris
General Manager- Customer Experience, Peninsula Leisure

Joy Shi
Head of Voice of Customer & Customer Experience, Mirvac

Theresa Malloy
Customer Insights Specialist/Complaints Manager, Watercare

DIGITAL EXPERIENCE SPEAKERS:

Aaron Molivas
Head of Customer Experience, Suncorp Group

Simone Colburt
Manager experience design, MLC Life Insurance

Janelle McQueen-Paice
Chief Experience Officer, Selfwealth

Monique Bate
Head of Experience Engagement and Digital Channels, Legalsuper

Michelle Tucker
Head of Digital, AstraZeneca

Kerryn Eastwood
Chief Customer Experience Officer, Nextt

Daniel Kimber
Chief Executive Officer & Co-Founder, Brainfish

Nicholas Kontopoulos
Vice President of Marketing, Asia Pacific & Japan, Twilio

Stephanie Ransom
Chapter Lead, Service Design, ANZ

DIGITAL MARKETING SPEAKERS:

Theodora Chan
Head of Marketing and Communications, Technology Council of Australia

Dan Fischer
Head of Digital Product, Virgin Airlines

Sophia Attrill
CRM, Loyalty and Marketing Manager, Milkrun

Nicole Mathias-Browne
Chief Marketing Officer, Mercer Super

Kate Doodson
Marketing Manager, DrinksPlinks

Diane Frick
Head of CX & Digital, Workwear Group, Wesfarmers

Nicholas Kontopoulos
Vice President of Marketing ANZJP, Twilio

Kieran Boyce
General Manager Operations, Woolworths

AI IN CUSTOMER EXPERIENCE SPEAKERS:

Bhavika Unnadkat
Head of Data Governance & Knowledge Management, EnergyAustralia

Terence Alvares
General Manager Operations, Simply Energy

Luka Popovac
Head of Customer Experience, Graincorp

Vera Skocic
Chief Executive Officer, Techtronic Industries

Francois Van Heerden
Head of Data and Analytics, Montu

Craig McCosker
Product Strategy Officer, ABC

Su Jella
Head of Data and Analytics, Tennis Australia

Fahad Zulfiqar
Head of Data Analytics, Nestlé

2024 Sponsors and Partners

FOUNDATION SPONSOR:
• Twilio

PLATINUM PARTNER:
• Zendesk

LEAD INTEGRATED CX PARTNER:
• InMoment

COFFEE CART SPONSOR:
• ZOHO

LANYARD SPONSOR:
• Intercom

EVENT PARTNERS:
• Brainfish
• Fiftyfive5
• NICE CX
• Ping Identity

SPONSORS:
• Thematic
• Vonage
• Zoom

SPONSORS & EXHIBITORS:
• Askable
• Atomic.io
• Birdeye
• Calabrio
• DFP Recruitment
• Grazitti Interactive
• Human Listening
• iCXeed
• Inspiro
• Komo
• Kytec
• Premier Contact Point
• QuestionPro
• Robert Half
• SecureCo
• Zonka

START-UP EXHIBITORS:
• Change Playbook
• NTender AI