The Customer Show Asia 2023 | Events 4 Sure | 28 March 2023 | Suntec Singapore Convention & Exhibition Centre, 1 Raffles Blvd, Singapore 039593

Aside from the exhibition, this MEGA EXPO will feature a Premium Conference - Next Gen CX, as well as 4 Theatres. With 5 hottest customer journey topics, get ready for two fruitful days of comprehensive content, the latest technology showcase and inspirational takeaways!

• Defining the “Next-Generation” Digital Native Customers
• Creating Excellent CX and Service in a “Digital Experience Economy”
• Leveraging Customer Data, Analytics & Insights
• Streamlining the End-to-End Customer Journey

2023 Speakers

Prithu Srivastava
Chief Customer Officer, DHL Supply Chain APAC

Nathan Bell
Chief Digital Officer, M1

Lolitta Suffian
Group Head of Customer Experience, Telekom Malaysia Group

Manpreet Singh
Managing Director, Head, Group Customer Experience Management, CIMB Group

Neelesh Shanbhag
CIO, VP of Business Technology, Janssen APAC

Alp Altun
Head of Transformation Programme, Prudential

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Ryan Mascarenhas
Group Chief Customer & Operations Officer, bolttech

Roel Van Criekinge
Head, CX, Business Planning, Performance Steering, IKEA SEA, Latin America,

Shriram Vijayakumar
Head of Customer Strategy & Business Innovation, APMA, Novartis

Su Yin Neo
Chief Executive Officer, Singapore Post Ltd

Katherine Desbaillest Braha
Chief Brand Officer, Saladstop!

Filippo Stefanelli
Chief Marketing Officer, StashAway

Roopa Malhotra
Head of Customer, Digital, Asia Pacific, Zurich Insurance

Tan Siew Chiun
Head, Digital Experience, Singlife with Aviva

Pamela Choong
Head of Customer Experience, JTC Corporation

Nick You Pei Yue
China VIP Customer Care Department Director, CMA CGM (China) Shipping Co, Ltd

Christian Angelo P. Nacorda
Head of Marketing, Tonik Bank

Ivy Esquero
Head of Planning, Strategy & Insights, Hilton

Zatina Zakaria
Head of Customer Experience, Etiqa Insurance & Takaful

George Ionut Danifeld
Chief Marketing Officer, Trapo

Geetha Gopal
Head of Infrastructure Projects Delivery and Digital Transformation, Panasonic Asia Pacific

Grace Tang
Vice President, Global Customer Advocacy, Razer

Joanna Sim
Deputy Director, Digital Marketing, Digital Experience and Data Analytics, Science Centre Singapore

Stanley Ong
Programme Head, eCommerce Tech, Changi Airport Group

Eugene Wee
Chief Customer Officer, SPH Media

Bertrand Mesplede
Global Marketing Director, JLL

Hendry Saputra
VP of Customer Care, Traveloka

Arun Rawat
Head of Growth, E-commerce, APAC, Olam

Sandra de Zoysa
Group Chief Customer Officer, Dialog Axiata

Nikki Taylor
Marketing Growth Strategy Director, Asia Pacific, India, Middle East, Africa (AMEA),, UPS

Godfrey A. Santos
AVP, Head of Customer Experience, PETNET, Inc. (Aboitiz Group)

Calvin Ng
Head of Customer Experience, Burpple

Prakash Mishra
Head of Customer Excellence-Southeast Asia and Singapore, Merck Group

Juliana Chua
Sr. Director | Global Digital Acceleration, EssilorLuxottica

Jaslyin Qiyu
Head of Client Marketing, Channels and Content, Citibank Singapore

Victor Siow
Senior Vice President, Retail Business, FairPrice Group

Nikolaus Ong
Chief Operating Officer, COMOCLUB.COM

Arjun Kandikuppa
Global Head of CX Operations, tiktok

Joey Tan
Head of Customer Experience, GXS (Digital Bank Led by the Grab-Singtel Consortium)

Ng Chee Soon
Managing Director, Carousell

Arun Godiyal
Lead Digital Platforms and MarTech (Singapore), Standard Chartered Bank

Bipasha Minocha
Group Chief Marketing Officer, EtonHouse International Education Group

Jeannette Ho
VP Raffles Brand, Strategic Relationships, Raffles Hotels & Resorts, Accor Group

Donovan Chee
Head of Marketing & Communications, SEA, BUREAU VERITAS

Richard Xia
CEO, Co-founder, Novelship

Jane Leong
VP of Data, Growth, Love, Bonito

Darryl Su
Vice President of Sales, Asia, Tealium

Woan Lim Shyuan
Head of Client Services, UOB Kay Hian

Maria Charisma Yap
Store General Manager, Burberry

Babul Balakrishnan
Head of Customer Care, Thunes

Olga Quiros
Director, Global Customer Operations, Expedia Group

Frank Yazdi
Head of Client Services, APAC, Societe Generale

Terence Yow
Managing Director, Enviably Me (Melissa brand of fashion footwear)

Sreeratha Govindasamy
Head of Customer Care, Philip Morris Malaysia

Michelle Liew
Head, Group Customer Experience, Channel Management (GCXCM), Group Retail Banking, RHB

Jane Tyzack
Former Lead - Customer Experience, Barwon Water, Current, Founding Director Change Playbook.

Richard Xia
CEO, Co-founder, Novelship

Peter Green
Head of Marketing, Ralph Lauren

Pascal Gerard Daniel
Head of Customer Success, Asia Pacific & Japan, Nokia, Nokia

Fernando Loureiro
Head of Brand Marketing and Communication, Ampverse

Lyndon Morant
Marketing Director, Integrated Marketing Communications (IMC), Colgate-Palmolive

Ksenia Martella
Global Group Marketing Director, H&H Gorup

Ajay Gopalakrishnan
AMEA Head of Growth Performance, Sanofi

Dhruv Mehrota
Head of Digital, Integrated Marketing Asia for Safety & Industrial Business Group, 3M

Judson Teo
Head of Marketing (New Verticals) Foodpanda

Anjali Kalia
Assistant Vice President, Digital Excellence, IHH Healthcare

Devendra Shivhare
Head, Director of Marketing Technologies - Asia Pacific, The Coca Cola Company

David Chung
Senior Marketing Manager, Trans Eurokars Pte Ltd - Mazda

Jaspreet Kaur
Head of Marketing, Sodexo

Saim Yeong Harng
CEO, CardsPal

Choo Wai Khuan
Head of Information Technology, Etiqa Insurance

2023 Partners

CONTENT PARTNER:
• YouGov

ASSOCIATION PARTNERS:
• Singapore Fintech Association