The CX Imperative Forum 2024 | Potomac Officers Club | 25 January 2024 | 2941 Restaurant, 2941 Fairview Park Dr, Falls Church, VA 22042, USA

Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent.

Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.

2024 Speakers

Dana Chisnell
Executive Director, Customer Experience Directorate, Department of Homeland Security

Karen Howard
Director of Office,Online Services, Internal Revenue Service (IRS)

Vinoth Jagannathan
Chief User Experience Architect, DoD Chief Digital and Artificial Intelligence Office

Jeffery McLaughlin
Senior Vice President, Radiant Digital

Dr. Shankar Rachakonda
CEO, Radiant Digital

Victor Udoewa
Service Design Lead, Office of Public Health Data, Surveillance, and Technology (OPHDST), Centers for Disease Control and Prevention (CDC)

2024 Sponsor

PLATINUM SPONSOR:
• Radiant