The CXNext Summit 2024 | Escom Events | 10 September 2024 | TBA, Manila, Philippines

The Philippine customer experience market is a growing sector with a wide range of opportunities for businesses. According to the Philippine Customer Experience Report, the customer experience landscape in the country is changing rapidly as digital technology and customer expectations evolve. The customer experience market in the Philippines is defined by its high degree of customer loyalty and customer satisfaction, as well as its wide range of services and products.

The Philippine customer experience market is driven by a number of key factors, including an increasing preference for digital channels, an expanding range of customer experiences, and a rising demand for personalized services. The most successful businesses in this sector are those that provide customers with an engaging and personalized experience.

In terms of key customer experiences, the Report identified three distinct categories of customer experience: convenience, service, and trust. Customers are looking for convenience in their customer experience, such as easy access to customer service, quick responses to queries, and hassle-free transactions. Service is also an important factor for customers, and the report found that customers are looking for reliable and helpful customer service, as well as personalized services that meet their specific needs. Finally, trust is an important factor for customers, and businesses must ensure that their customer experience is reliable and secure.

Overall, the Philippine customer experience market is an exciting and rapidly growing sector that offers significant opportunities for businesses. With the right customer experiences and efficient customer service, businesses can ensure that their customers remain satisfied and loyal.

Six Reasons to Attend
Stay up-to-date on industry trends and best practices:
• Attending a customer experience conference can help you stay abreast of the latest trends and best practices in the industry.
Network with industry professionals:
• Conferences provide an opportunity to network with other professionals in your field , exchange ideas , and build relationships.
Learn from experts and thought leaders:
• Customer experience conferences often feature keynote speakers and panelists who are experts in the field and can provide valuable insights and perspective
Get inspired and motivated:
• Conferences can be a great source of inspiration and motivation , especially if you’re feeling stuck in your current role or looking for ways to improve your skills.
Improve your company’s customer experience:
• Attending a customer experience conference can help you identify new ways to improve customer experience , which can ultimately lead to increased customer satisfaction and loyalty.
Have your brand and your solutions presented:
• Getting first-hand, high-value client intelligence; connecting CX decision Makers; having one on one private meetings to make a sale.

Who should attend:
• Chief Operations Officer
• Global Head / VP / Directors of CX
• Customer Experience Executives / Officers / Heads / Seniors
• Head of Operations
• Chief Customer Experience
• Chief Executive Officer
• Business Strategy Manager
• Transformation Strategy
• Chief Customer Officer
• Customer Relations
• Customer Service
• VP Innovation
• Director of User Experience
• Head of Data Technology Transformation
• Heads of Product Development and Innovation
• Chief Digital Heads
• Technology Heads
• Chief Marketing Officer / Heads
• Business Marketing
• Director of Innovation
• Digital Product Manager
• Marketing and Digital Transformation
• Chief Innovation Officer
• Head of Business Development
• Customer Relation Management
• Customer Satisfaction
• CXO
• Retail
• Banking
• Insurance
• Automotive
• Travel and Tourism
• Telecommunications
• Healthcare
• Airline and Aviation
• Food and Beverage
• Professional Services
• Media and Entertainment
• Energy and Utilities
• Technology and Software
• Construction and Real Estate
• Hospitality
• Retail Banking
• Online Shopping
• Consultancy
• Legal Services
• Automation
• Automobile Industry
• Fashion
• Publishing
• Agriculture
• eCommerce
• Sports
• Telecommunications Industry
• Mining
• Social Networking
• Aerospace
• Consulting
• Waste Management
• Aerospace and Defense
• Chemicals
• Mobile Applications
• Telecommunications and Network Security
• Government Services
• Telecommunications Equipment
• Security Services
• Education
• Manufacturing
• Business Services
• Pharmaceuticals
• Advertising and Marketing
• Investment Banking
• Banking and Financial Services
• Automotive Industry
• Mining and Metals
• Electronics
• Logistics and Supply Chain

2024 Speakers

Jack Nguyen
VP of Growth SEA and Shareholder, Insider

Juan Paolo Gonzales
Vice President, Marketing Strategy & Capability, Republic Biscuit Corporation

Sam Tolentino
Head of ATM Operations and Vendor Management, UnionBank of the Philippines

Lion Pangilinan Gacad
Chief Experience Officer, GoTyme

Nicolo Sanchez
Customer Experience Group Head, Megaworld Corporation

Glenn Ong
Director of Customer Experience, Cebu Pacific Air

Mark Anthony (Mac) Munsayac
Head of Customer Experience, Philippine Airlines

Melecio Valerio
Head of Data Governance, Group Technology, Maya

Maria Virginia Del Rosario
Director for Customer Experience, CEMEX Holdings

Melody Lim
Head of Customer Experience, AboitizPower

Alvin Dave Pusing
Director, Risk Consulting, PwC Philippines

Godfrey Santos
Assistant Vice President – Head of Customer Experience, PETNET Inc.

Gabrielle (Gaille) Syquia
Co-Founder, Customer Experience Society of the Philippines

Mila Bedrenets
Chief Growth Hacker, Tonik

2024 Sponsors

• ClaverTap
• Braze
• ANFFY
• Brankas
• Contentsquare
• Infobip
• Telesign
• Twilio Segment
• Vesta
• Zendesk
• Zoho