The Future of CX in Banking: Towards End-to-end Digital Experiences 2023 | MarketForce Live | 27 April 2023 | Webinar
Venue
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| Event Date | Thu Apr 27 EDT (over 1 year ago) |
| Location | Webinar |
| Region | Americas |
Details
With post-pandemic footfall in bank branches at a low and demands for digital services at a high, banks need to enhance their digital offerings now more than ever before. The key is to create digital experiences that provide customers with choice, convenience, speed and a seamless experience across multiple channels in today’s complex digital ecosystem. Simply digitalizing isolated areas of the user journey is not enough. Experiences with BigTech mean that customers increasingly expect end-to-end digital CX. So, how can banks deliver against these expectations and stay ahead of the competition?
Tune into this webinar to gain insights on:
• How banks can respond to the demand for a seamless customer journey across SMS, web and voice
• The opportunities for banks to personalize and engage through their digital offering
• Staying competitive by offering secure applications for onboarding, KYC collection, and more
Speakers
2023 Speakers
PANELISTS:
Harman Johal
Senior Vice President, Market Leader - Texas & Illinois, US Bank
Allan Rayson
Chief Technology Officer, Encore Bank
Pat Saad
SVP, Head of Consumer Digital, Fifth Third Bank
Ian Cundiff
Senior Sales Engineer, Airkit
Sponsors & Partners
2023 Sponsor
• Airkit