The future of Retail Banking in 2024 | Handelsblatt GmbH | 2 July 2024 | Hilton Frankfurt City Centre, Hochstraße 4, 60313 Frankfurt am Main, Germany

Customer loyalty, cost reduction & AI: success strategies for the private customer business

In competition , traditional banks, neo brokers and fintechs are fighting for new customers, deposits and market share. How willing are customers to switch, what do they expect from their bank in the digital age and how have their investment strategies changed? While the digital transformation is still in full swing, a wide range of new potential is emerging around generative AI to automate, reduce costs and develop new business models. The transformation of the world of work is presenting banks with new challenges. In particular, the shortage of skilled workers, hybrid working and a new understanding of leadership are key issues that every institution must deal with.

We will discuss these and other topics at this conference. From practice for practice: Experts provide insights into exciting use cases, concrete recommendations for implementation and are available for direct exchange. Network in person on site in Frankfurt - during the networking breaks and at the evening event in a relaxed atmosphere.

2024 Speakers

MODERATOR:

Elisabeth Atzler
Banking correspondent, ​​Handelsblatt

Prof. Dr. Stephan Paul
Chair of Finance and Credit Economics, Ruhr University Bochum

SPEAKERS:

Anissa Brinkhoff
Financial Education Expert and Education Board Member, Bling

Tobias Czekalla
Country Manager Germany, Visa

Karolina Decker
Co-Founder & CEO, finmarie

Jörg Diewald
Chief Commercial Officer, Solaris

Thomas Dwornitzak
Head of Savings & Investments, ING Germany

Dirk Elsner
Group Head Innovation Lab, DZ BANK

Timo Fleig
Managing Director, VR Ventures

Carsten Graf
Spokesman of the Board, PSD Bank Braunschweig

Dr. Alexandra Hachmeister
Head of the Digital Euro Division, Deutsche Bundesbank

Dr. Dominik Hennen
Head of Personal Banking, Deutsche Bank

Markus Herzl
Head of Digital Sales, Anadi Bank

Rainer Hohenberger
CEO, BNP Paribas Personal Investors Germany

Dennis Huchzermeier
Senior Economist, Handelsblatt Research Institute (HRI)

Andreas Klodt-Sauerwein
Head of Sales for Mortgage & Living Insurance, Credit Life

Dr. Steffen Krotsch
Managing Director, ubiMaster

Dr. Christian Kubitschek
CEO, Anadi Bank

Dr. Tillmann Lang
CEO, Inyova Impact Investing

Anton Langbroek
Vice President Commercial B2B, Bitpanda Technology Solutions

Max Linden
CEO and Founder, Lemon Markets

Oliver Lüsch
Chairman of the Board, BBBank

Simon Mennel
Head of Value Stream Customer, Commerzbank

Ali Niknam
CEO & Founder, Bunq

Dr. Daniel Oster
Head of Digitalisation and Innovations, Kreissparkasse Köln

Katharina Paust-Bokrezion
Head of Payments & Digital Policy, Government & Public Affairs, Deutsche Bank

Thomas Peeters
CEO, Baufi24

Sonya Peter
Designated Board Member, GLS Bank

Birte Quitt
Member of the Board, Hamburger Sparkasse

Mariele Scheiba
Client Relations Manager Finance & Insurance, Appinio

Christian Schierjott
Global Head Business Solutions, SPS Global

Klaus Schlee
Head of Central Management Staff and Communication, Nassauische Sparkasse

Dr. Joachim Schmalzl
Executive Board Member of DSGV, Chairman of the Supervisory Board EPI

Dr. Lukas Schreier
Head of Digital Hub, LBBW

Dr. Katharina Seiler
Senior Portfolio Manager, DWS

Dr. Ulli Spankowski
Chief Digital & Product Officer, Boerse Stuttgart Digital

Leon Stephan
Co-founder and CTO, Bling

Viktor Stopa
Head of Growth Western Europe, Revolut

Andreas Streb
Deputy Chairman of the Board, Volksbank Raiffeisenbank Bayern Mitte

Dr. Torsten Stuska
Managing Partner, MOONROC Advisory Partners

Dr. Verena Thaler
Chief of Staff & Vice President Strategy, Raisin

Prof. Dr. Christiane Weiland
Head of the Business Administration-Banking course, Baden-Wuerttemberg Cooperative State University Karlsruhe

Laura Wirtz
Head of Private Customer Business, DKB

Franziska Zangl
Regional Director DACH, FICO

2024 Partners

PREMIUM PARTNERS:
• Fico
• Visa

PARTNERS:
• Credit Life
• MoonRoc
• SPS
• UbiMaster

CORPORATE PRESENCE:
• Anadi Bank

PARTNER MARKET RESEARCH:
• Appinio