The Gartner Top Technology Trends in Customer Service 2023 | Gartner | 24 July 2023 | Online
Venue
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| Event Date |
Tue Jul 25 UTC (over 1 year ago)
In your timezone (EST): Mon Jul 24 8:00pm - Mon Jul 24 8:00pm |
| Location | Online |
| Region | All |
Details
The customer service technological landscape is changing rapidly, with new and optimizing technologies across channels, voice of the customer tools, infrastructure technology, and workforce engagement. Gartner experts conducted a survey amongst hundreds of service leaders across the globe to better understand the latest technology adoption trends as well as the current and future value those technologies are delivering to their organizations. Join this complimentary webinar as we delve into real-time results of this study, including how specific technology usage and perceived value are trending over time.
• Gain data-based insights into the 2023 key technology trends
• Understand how other customer service functions are investing for the future
• Explore how new technology, like generative AI, impacts the service function
Speakers
2023 Speakers
J. J. Moncus
Principal, Research, Gartner
Lauren Villeneuve
Sr Principal, Advisory, Gartner
Pri Rathnayake
Sr Director Analyst, Gartner