The Member Engagement and Experience Symposium 2023 | RISE | 3 August 2023 | The Adolphus, 1321 Commerce St, Dallas, TX 75202, USA
Venue
The Adolphus
The Adolphus, 1321 Commerce St, Dallas, TX 75202, USA
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| Event Date | Thu Aug 3 EDT - Fri Aug 4 EDT (over 1 year ago) |
| Location |
The Adolphus
1321 Commerce St, Dallas, TX 75202, USA |
| Region | Americas |
Details
This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.
Why you should attend:
• Learn to break the rules of health care
• Explore the impact of Stars measures changes related to member experience
• Eliminate the disconnect between member and patient engagement
• Reimagine the ideal member experience from enrollment through onboarding
• Discover new metrics for measuring member engagement
• Leverage member experience efforts to raise quality scores beyond CAHPS
• Equip your team to bridge the gap between members and providers
• Discuss the role of extreme trust, respect, and sensitivity in meeting health equity goals
• Hear from experts responsible for managing engagement and satisfaction across multiple product lines
• Enjoy dedicated networking opportunities at the first in-person event
Who should attend:
• Quality
• Stars
• Customer Service & Experience
• Marketing
• Sales
• Population Health
• Social Determinants of Health
• Physician Outreach & Education
• Member Outreach, Engagement, & Experience
• Care Management
• Network Management
Speakers
2023 Speakers
Keileigh Brown
Quality Analyst, Hometown Health
Ian Cerveny
Operations Director, Telephone Town Hall Meeting (TTHM)
Ryan Davis
Director, Market & Operations, Centene
Archie Dey
Director Consumer Experience and Insight, SCAN Health Plan
Ryan Dodson
Regional Manager, Risk Adjustment , Choice Medical Group
Julianne Eckert
Senior Director, Clinical Quality Programs, Clover Health
Katie Ford
Vice President of Clinical, Quality and Engagement, Convey Health Solutions
Ana Handshuh
CHC, Principal, CAT5 Strategies
Nikki Hungate
Director, Medicare & Gov’t Programs Product Strategy
Leon Lead
Manager, Stars/FEP Quality Improvement Programs, Blue Cross Blue Shield of Arizona
Emily McGrath
Director, Product Development + Innovation, Health Equity & Social Impact, Humana
Gary Melis
Clinical Pharmacist, Network Health
Elizabeth Montgomery
Vice President Primary Care Programs, National Kidney Foundation
Jessica Zanden
VP Operations, Network Health
Rex Wallace
Principal, Rex Wallace Consulting, LLC
Sponsors & Partners
2023 Sponsors
GOLD SPONSORS:
• Nuance
• PressGaney
SILVER SPONSORS:
• Convey
• Tthm.com