The Member Engagement and Experience Symposium 2024 | RISE | 5 August 2024 | Hilton Orlando Lake Buena Vista - Disney Springs Area, 1751 Hotel Plaza Blvd, Lake Buena Vista, FL 32830, USA

Create the Ultimate Engagement Strategy and Discover How to Improve Member Satisfaction to Optimize Member Experience and Improve Care

This is a one-of-a-kind master class for health plans seeking to optimize their member outreach and achieve the highest possible levels of member satisfaction. This conference connects quality, risk adjustment, customer service, sales, marketing, population health, and other health plan professionals with touchpoints in the member journey cycle.

Join colleagues and industry leaders for advanced insights, new ideas, and contemporary tactics to help meet even the loftiest member experience goals.

Top reasons to attend:
• Discover how to execute on your health plan’s values, keeping member experience and quality of care at the center of your work
• Leverage the spotlight CMS has placed on health equity and member experience to create a top-down organization-wide culture of spectacular customer service for all members
• Explore the importance of health equity from a member experience lens—and the significant role it can play in CAHPS scores
• Discuss the latest best practices and strategies for building trust, the foundation of member engagement and experience
• Leave with proven low effort/high impact member engagement and retention techniques
• Take away a robust toolkit of strategies, technology insights, incentives, and best practices to enhance health risk assessment response rates
• Adapt engagement strategies to the digital landscape, and more!

Who Should Attend:
This conference is curated for mid- to senior-level professionals from Medicare Advantage health plans, service providers, and consultants in the following job functions:
• Quality
• Stars
• Customer Service & Experience
• Marketing
• Sales
• Population Health
• Social Determinants of Health
• Physician Outreach & Education
• Member Outreach, Engagement, & Experience
• Care Management
• Network Management
• Risk Adjustment

2024 Speakers

Saeed Aminzadeh
Chief Executive Officer, Decision Point

James Brown
Senior Partner, Healthcare, Telephone Town Hall Meeting

Luis Cerda
Senior Consultant, Rex Wallace Consulting

Rafi Cices
Head of BOI, Coding & Billing, Cityblock

Patrick Davis
Senior Director for Business Development, Telephone Town Hall Meeting

Shannon Decker
Principal, VBC One

Ryan Dodson
Regional Manager, Risk Adjustment, Choice Medical Group

Tina Dueringer
Vice President Clinical and Quality, Rebellis Group

Julianne Eckert
Senior Director, Clinical Quality Programs, Clover Health

Rachel Gallagher
Senior Consumer Experience Specialist, SCAN Health Plan

Ana Handshuh
Principal, CAT5 Strategies

Nikki Hungate
Director of Medicare Product Solutions, Medical Mutual of Ohio

Migdalia de Jesus
Member Experience Lead, Medical Card System

Windi Julias
Executive Director, Customer Success, Redpoint Global

April Kennedy
Program Manager Consultant, CAHPS Member Experience, Blue Shield of California

Katie Lanza
Manager, Medicare Stars, Blue Shield of California

Gideon G. Lewis
Drs. Lewis and Lewis, P.A.

Nate Lucena
Chief Strategy & Analytics Officer, Rex Wallace Consulting, LLC

Gary Melis
Clinical Pharmacist, Network Health

Bill Phillips
Chief Strategy & Performance Officer, Linkwell Health

LeAnna Pierson
Director of Member Engagement & Communications, Blue Cross Minnesota

Heidi Salerno
CAHPS Consultant, Rex Wallace Consulting

John Schneier
CEO, Circle

Melissa Smith
Founder, Senior Advisor, Newton Smith Group

Ryan Stalvey
Director of Member Engagement Strategies, Prospect Medical Systems

Galen Swint
Managing Partner, Analytics and Technology, Limetree

Jessica Vander Zanden
VP Operations, Network Health

Rex Wallace
Principal, Rex Wallace Consulting, LLC

Darren Wethers
Chief Medical Officer, Atrio

Lisa Zaval
Principal Behavioral Scientist, Limetree

2024 Sponsors

GOLD SPONSORS:
• DecisionPoint
• Limetree
• Linkwell Health

SILVER SPONSORS:
• Circle
• Convey Health Solutions
• Redpoint
• Telephone Town Hall Meeting

BRONZE SPONSORS:
• Engage2Reward/GiftCard Partners
• Ingenia
• Jellyvision
• MedLine
• Ushur