The Retail Hive: Digital Luxury 2021 | The Hive Network | 3 February 2021 | Virtual Event

Acquiring & Retaining Tomorrow’s Luxury Customer

Some of our members are experiencing record eCommerce performance, others the exact opposite. Many are concerned about their brick&mortar presence, a few about their survival. And everyone is grappling for the right responses to new and unforeseen evolution of shopper behaviour and customer expectations. Now more than ever, luxury retailers need to harness insight from one another, and find ways to use data, smart technology and customer-centric strategy to deliver digital shopping experiences for high end customers in relevant and engaging ways….

A networking and learning experience tailored to your unique set of priorities:

A series of interactions will be scheduled bespoke for each individual participant in bite-sized and curated pieces. This allows you valuable moments of dialogue with your peer group without monopolising your busy diary.

The discussions and content will be shaped by participants and everyone is invited to throw a question or two into the mix, topics covered will be:
• Immersion and Entertainment for Luxury Customers
• Blending Physical and Digital
• China
• Responding to the Rise of the Luxury Online Marketplace
• Sustainable Luxury
• Humanising the Digital Journey
• Personalised Experiences for Luxury Customers
• Marketing Through Storytelling
• Accelerating Digital Transformation
• Removing Friction on the Online Journey

2021 Partners

• Braze
• Klarma
• Tulip