The SDI Conference 2023 | Service Desk Institute | 29 October 2023 | The Eastside Rooms Birmingham, Eastside Rooms, Woodcock St, Birmingham B7 4BL, UK
Venue
The Eastside Rooms Birmingham
The Eastside Rooms Birmingham, Eastside Rooms, Woodcock St, Birmingham B7 4BL, UK
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| Event Date |
Mon Oct 30 GMT - Tue Oct 31 GMT (about 1 year ago)
In your timezone (EST): Sun Oct 29 8:00pm - Mon Oct 30 8:00pm |
| Location |
The Eastside Rooms Birmingham
Eastside Rooms, Woodcock St, Birmingham B7 4BL, UK |
| Region | EMEA |
Details
Attendees at this conference and awards will leave feeling inspired and re-energised. You will be equipped with exclusive insights from organisations that have already transformed to deliver excellent service and support and are reaping the rewards of customer happiness as a result.
You’ll be witness to over 30 world class speakers delivering exclusive content surrounding trending topics. With world-class case studies and networking opportunities with industry experts, you’ll come away armed with all the tools, techniques and insight you need to implement effective and successful long-term service and support strategies.
Speakers
2023 Speakers
James Dodkins
Director of Product Marketing, CX Rockstar
Matt Phelan
Co-Founder, The Happiness Index
Alan Nance 🇺🇸
Digital Transformation Leaderm, EY
Matt Beran 🇺🇸
Host, Ticket Volume podcast
Em Eldred
Senior Leadership - Head of Delivery, Fujitsu
Doug Rabold 🇺🇸
Top 25 Thought Leader & Senior Manager of Customer Support
Barclay Rae
SDI Consultant & ITIL4 Author, Enterprise Digital Podcast
Sally Bogg
Head of National IT Service Desks, NHS England
Dr. Josh Nelson 🇺🇸
Director of Technology Experience
Patrycja Sobera
Global VP, EUX, Digital Workplace Solutions
Hannah Price
Consultancy Manager, TOPdesk
David Barrow CITP FBCS
Co-Creating Value in Organisations with ITIL 4â„¢ Author
Dr. Ariana Bucio 🇲🇽
SDI and CX Product Manager
Phil Payne
Group Director of IT Customer Experience, Bidvest Noonan
Darren Rose
Service Management Consultant, FSP
Andy Gant
Service Desk Manager
Jacki Simmonds
Global Head of IT Service Management, QBE Insurance
Amanda Rutledge
Global Process Owner - Incident & Request Management
Anthony Collings
Head of Service Desk
Roy Atkinson
CEO, Clifton Butterfield, LLC
Karen Farrell
Modern Day Mindfulness and Breathworks Expert Creating Healthier Workplaces, Mindful Station
Telmo Torres
Service Lead, NHS England
Sophie Hussey
ITSM & Leadership Consultant & Mentor
Stephen Hampshire
Client Manager, TLF Research
Paige Woolnough
Sales Manager, HaloITSM
Davoud Pourhossein
Global Director of Strategy & Innovation DWS, Unisys
Scott Gamble
Principal - ITSM Leading Practices
Alex Allen MBA CMgr MCMI
Service Desk Manager & ITSM Product Manager, Leeds Beckett University
Sami Kallio 🇫🇮
CEO, HappySignals
Dr. Mauricio Corona 🇲🇽
Chief Transformation Officer
John Noctor
Head of Service Transformation
David Wright
SDI Chief Value & Innovation Officer
Oliver Wynn
Solution Engineer, Moveworks
Kumaravel Ramakrishnan
Director of Marketing, ManageEngine ITSM
Sponsors & Partners
2023 Sponsors
• Topdesk
• Manageengine
• Happysignals
• Moveworks
• Tlf
• Halo
• Sunrise
• Lapsafe
• Global Tech
• Marxtar
• Ninjaone
• Easyvista