The Service Nation: Building a Thriving Future 2024 | The Institute of Customer Service | 11 March 2024 | London Hilton on Park Lane, 22 Park Ln, London W1K 1BE, UK

Venue
London Hilton on Park Lane
London Hilton on Park Lane, 22 Park Ln, London W1K 1BE, UK

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Event Date Tue Mar 12 GMT (9 months ago)
In your timezone (EST): Mon Mar 11 8:00pm - Mon Mar 11 8:00pm
Location London Hilton on Park Lane
22 Park Ln, London W1K 1BE, UK
Region EMEA
Details

Why you should attend?

This unique event brings together thought leaders, experts and policymakers from various fields to exchange ideas and explore innovative solutions. It also features an exhibition area where you can engage with leading CX, research and technology providers.

• Meet leaders & industry experts
Hear from the biggest speakers from a range of industries and learn from their expertise. You will have the chance to ask questions, exchange ideas, and gain insight to meet your business objectives.
• Build your professional network
The Institute’s Annual Conference is a great opportunity to engage with like-minded individuals, expand your professional network, exchange ideas, and build valuable relationships.
• Access the latest industry trends
Learn about new approaches to customer service – including proactive problem-solving, omni-channel engagement and the future of AI – to help you foster loyalty, advocacy and sustainable business growth.

Speakers

2024 Speakers

Tom Athron
CEO, Fortnum & Mason

Dame Irene Hays
Owner and Chair, of Hays Travel

Martin Rees
Astronomer Royal, The Royal Society
Andrew Miller
CEO, Motability Operations Group

Basil Scarsella
CEO, UK Power Networks

Richard Fearon
CEO, Leeds Building Society