The Social Housing Services Conference 2022 | Government Events | 16 May 2022 | Online

In November 2020, the UK Government published the Charter for Social Housing Residents establishing new standards for social housing providers to deliver safe homes and improve engagement with tenants. On top of this, the Covid-19 pandemic resulted in social housing services having to significantly adapt to meet and support the changing circumstances of residents, with a 30% increase in outstanding social rent arrears between March and December 2020. As the Charter for Social Housing Residents continues to be implemented, housing association will need to review their services and adopt new collaborative approaches to continue delivering effective and efficient services for tenants.

• In January 2021, social housing rent arrears exceeded a total of £1 billion
• Between 2018 and 2020, the Housing Ombudsman identified mismanagement or partial mismanagement in 72% of cases involving complaint handling.
• In a survey conducted in October 2020, 51% of housing associations said they had introduced new IT systems or platforms since the beginning of the Covid-19 pandemic
• Housing associations in England spent a combined £5.51 billion on repairs and maintenance in 2019/20

Join us at The Conference 2022 to hear the latest initiatives and collaborative approaches to developing resident-focussed social housing services. Hear from leading experts and policymakers on how to implement the Charter for Social Housing Residents, new regulatory frameworks, and changes to the sector brought about by Covid-19. Through a series of best practice case studies, this conference will address real concerns for local authorities and housing associations in delivering housing services, including building safety, maintaining tenancies, and using digital platforms. You will be able to share your experiences and challenges faced in supporting and engaging with tenants through social housing services through networking and sharing ideas for moving forward.

Why Attend:
• High-level keynotes on the latest policy including the Social Housing White Paper and complaint handling
• Listen and learn from best practice case studies in developing and delivering social housing services
• Networking opportunities with speakers and senior colleagues from across the housing sector
• 8 hours of CPD points towards your yearly quota

2022 Speakers

Patrick New
Executive Director – Customer Service, Riverside Housing

Ruhena Ahmed
Deputy Director of Social Housing, Department for Levelling Up, Housing and Communities

Angela Holden
Assistant Director, Consumer Regulation, Regulator of Social Housing

Richard Blakeway
Housing Ombudsman, Housing Ombudsman Service

Fiona Williamson
Assistant Director of Housing, Dacorum Borough Council

Su Spence
Chief Executive, Poole Housing Partnership

Mark Walker
Director of Customer Accounts & Lettings, Optivo

Michelle Reynolds
Chief Customer Officer, Clarion Housing Group

Colin Tempest
Director of Technology and Digital Solutions, Believe Housing

Steve Wilson
Housing Director, Birmingham City Council