The True Cost of Customer Contact: Balancing Experience, Tech, and Performance 2025 | Customer Management Practice | 13 May 2025 | Webinar
Venue
Webinar
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| Event Date | Tue May 13 EDT (10 days ago) |
| Location | Webinar |
| Region | Americas |
Details
Join CMP Research for an insightful webinar exploring the hidden costs of customer contact and how to strike the right balance between customer experience, technology investments, and operational performance. In this session, industry experts will dive into:
• The financial and operational impact of customer interactions
• Strategies to optimize technology without sacrificing experience
• How to measure success beyond traditional performance metrics