Three steps to AI-powered omnichannel CX 2023 | CX Network | 24 July 2023 | Virtual Event
Venue
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| Event Date |
Tue Jul 25 UTC (over 1 year ago)
In your timezone (EST): Mon Jul 24 8:00pm - Mon Jul 24 8:00pm |
| Location | Virtual Event |
| Region | All |
Details
An omnichannel listening strategy is a fundamental pillar of modern, digitally driven CX and as channel mixes and customer needs evolve, omnichannel is becoming more sophisticated. During this webinar learn and outline three steps all leaders can take to tap into the wealth of information they already have at their disposal and harness the power of omnichannel insights covering how to go beyond surveys to capture customer feedback, how and where to use AI and how to leverage organization-wide innovations to support digital transformation, service quality improvement, and journey optimization.
Why you should attend:
The types of unstructured feedback channels that are available and the value they can bring to your organization.
How to expand your listening strategy to combine solicited and unsolicited feedback.
What steps to take to get buy-in from your boss.
Speakers
2023 Speakers
Koren Stucki
VP, Omnichannel CX Strategy, Qualtrics
Ralf Nickel
Director, Customer Experience, General Motors
Sponsors & Partners
2023 Sponsors
• Qualtrics