TISA Vulnerability Forum 2022 | TISA UK | 3 May 2022 | Pinsent Masons, 30 Crown Pl, Earl St, London EC2A 4ES, UK

The coronavirus pandemic has created new vulnerability trends. It is anticipated that the financial shocks due to rising inflation and rocketing household bills will create a new cohort of customers who are at risk of falling into debt or fall behind on paying bills and debt repayments.

During these challenging times it is important that the financial sector continues to play its part in supporting customers, especially those with characteristics of vulnerability. At our Forum we will explore the vulnerability trends in 2022 and discuss what firms should further consider in order to provide their frontline staff with practical and emotional support and training so that they can effectively meet the needs of their customers, including those who may have multiple characteristics of vulnerability.

2022 Speakers

Damian Bowden
Manager, Strategy & Data (D2C), M&G plc

Rhiannon Byers
Head of Workplace & Communities, The Money Charity

Jonathan Cavill
Partner, Pinsent Masons

Matthew Gardiner
Head of Conduct Risk Monitoring , Legal & General

Jan Levy
Managing Director, Three Hands

Robin Melley FPFS TEP
Director, The Financial Vulnerability Taskforce CIC

David Mulholland
Business Development, Brooks Macdonald Asset Management

Carl Packman
Head of Corporate Engagement, Fair by Design

Jane Rodrick
Head of Customer Vulnerability, Strategy, and Engagement, Lloyds Banking Group

Speaker TBC
Christians Against Poverty

Lisa Laybourn
Head of Technical Policy, TISA