TSIA World INTERACT 2024 | Technology & Services Industry Association (TSIA) | 5 May 2024 | Orlando World Center Marriott, 8701 World Center Dr, Orlando, FL 32821, USA

Why attend:
This is the conference for technology and services business models. Industry leaders driving business model innovation come to INTERACT to network with peers, hear industry executives, analysts, researchers share information they can use immediately, and gain the insights they need to position their company for the future profit and growth.

• The Data and AI Revolution for Revenue Optimization and Customer Success
• AI and machine learning: Transforming Professional Services
• AI-Driven Proactive Support and Field Services
• Revolutionizing Managed Services with AIOps and Generative AI
• Accelerating Education Services with Analytics, machine learning, and Generative AI

How will AI impact your business:
This event is proud to present the insights and findings from our latest round of TSIA Research Journeys. Register for this exciting conference where our expert researchers will deliver each Journey’s results. With a special focus on the uses and overall impacts of AI on the tech services industry, our latest Research Journeys center around:
• Enterprise AI in Technology and Service Operations
• AI for Predictive and Proactive Support
• Content Development: From AI to Z
• AI-Powered Offering Management

Who should attend:
Service and Delivery Success:
• Discover how technology service lines like customer success, education services, field services, professional services, managed services, and support services are unlocking new opportunities to retain and grow customers.
Revenue Growth:
• Find out how to optimize revenues throughout the customer lifecycle with subscription-based (SaaS & XaaS) business models, and cost-effectively win new customers with sales and channel partners.
Product and Offer Portfolio Success:
• Learn how to accelerate your as-a-service technology business with compelling service offers, designing for adoption, monetization strategies, and essential cross-organizational handshakes.

2024 Speakers

Gennessa Guzman-Ewald
TSIA

Dave Young
TSIA

Darlene Kelly
TSIA

Luke Ronkowski
TSIA

Erin Horowitz
TSIA

Cameron LaFerney
TSIA

Vele Galovski
TSIA

Thomas Lah
TSIA

George Humphrey
TSIA

Jenna Finley
TSIA

Edwina Fitzmaurice
EY

Manish Singh
Zebra Technologies

Maria Manning-Chapman
TSIA

Stephen Fulkerson
TSIA

Hal Stanley
TSIA

Bo Di Muccio
TSIA

Rithvik Chandrashekar
Informatica

Barry Weiss
Argano

Ori Entis
Staircase.ai

Brent Grimes
Reef.ai

Edward Chiu
Totango + Catalyst

Cat Neunzig
Neuron7

Chandan Banerjee
Ciena

John Page
Keysight Technologies

Jonathan Corrie
Precursive

Patrick Martin
Coveo

Bonnie Chase
Coveo

Tori Jeffcoat
Gainsight

Jason Hersh
Gainsight

Erin Kurusz
Dell Technologies

Imran Razack
Cisco

Jack Johnson
TSIA

Wendi Sturgis
Cleverbridge GmbH

Scott Thomas
MODintelechy

Ramkumar Varadarajulu
Informatica

Greg Marchwinski
Alteryx

Jay Gorajia
Siemens

Jim Box
Cisco

Georg Gottschalk
Independent Advisor

Jason Merrill
Guidewire Software

Kellie Capote
Gainsight

Emilia D'Anzica
Growth Molecules

Irit Eizips
CSM Practice, Inc.

Chris Dishman
Totango + Catalyst

Jeremy DalleTezze
TSIA

Jillian Alexander
OpenText

Shally Stanley
Salesforce

Pattabhi Raman
Informatica

Brian Hodges
nCloud Integrators LLC

Dominique Gribot-Carroz
Moody's Analytics

Nik Kale
Cisco

Foster Lipkey
Cisco

Mark Myers
SAP

Dan Lever
BMC Software, Inc.

Miki Ishikawa
OpenText

Adrienne Roster
OpenText

Raj Gopisett
Ciena

Sampoorna Dasgupta
IBM

Neal Hatton
AVEVA Software, LLC

Marc Lacroix
RTM Consulting, Inc.

Deon Nicholas
Forethought

Srikrishnan Ganesan
Rocketlane

Matthew Annis
SS&C Blue Prism

Cian Hegarty
SS&C Blue Prism

Lyndsey Valin
PROS, Inc.

Anita Bennur
PROS, Inc.

Rose Fasanelli
HPE

Derek Quinn
Argano

Doug Schmitt
President, Dell Technologies Services

2024 Sponsors

DIAMOND SPONSORS:
• Certinia
• Kantata

PLATINUM SPONSORS:
• Coveo
• Iopex
• Gainsight
• Rocketlane

GOLD SPONSORS:
• Argano
• Forethought
• Grazitti Interactive
• Pros
• SearchUnify

SILVER SPONSORS:
• BrainStorm
• Dayshape
• Learn Experts
• Staircase
• Ever After
• Neuron7.AI
• NIIT
• Precursive
• PSQuote
• Reef.AI
• Totango
• Catalyst