UK Credit & Collections Conference 2019 | Credit Services Association (CSA) | 12 September 2019 | Crowne Plaza Newcastle - Stephenson Quarter, Hawthorn Square, Forth St, Newcastle upon Tyne NE1 3SA, UK

The UK Credit & Collections Conference (UKCCC) is the CSA’s annual flagship event open to both members and non-members. Attracting credit and collection professionals, the event features an exhibition showcasing industry suppliers’ cutting-edge product offerings, a plenary session with panel debates and keynote presentations from high-profile speakers. Sector-specific breakout streams enable delegates to tailor their event experience to suit their own personal business needs and interests.

Who Attends: Sectors/Organisations
• Alternative lenders
• Apprenticeship providers
• Banking institutions
• Business process outsourcing (BPOs)
• Credit card companies
• Credit reference agencies
• Debt purchasers
• Debt recovery law firms
• e-Learning providers
• Local authorities
• National debt collection agencies (DCAs)
• Regulators
• Software providers
• Technology providers
• Telecoms companies
• Trade bodies
• Training providers
• Utility companies

Roles Of Attendees:
• Analytics Heads
• CEOs
• Client Partnership Directors
• Collections Directors
• Compliance Monitoring Officers
• Conduct Risk Managers
• Contact Centre Managers
• Customer Experience Managers
• Directors of Business Development
• Directors of Recoveries and Client Relations
• Heads of Business
• Heads of Compliance
• Heads of Customer Journey
• HR & Conduct Risk Managers
• Marketing Heads
• MDs
• Risk & Internal Audit Managers
• Risk Management Officers
• Senior Legal Counsels
• Solicitors
• Tracing Consultants
• Training Managers

2019 Speakers

Lexi Mills
CEO, Shift6

David Blunt
Head Of The Conduct Specialists Department In Supervision, FCA

Polly Ashford
Sector Lead Consumer Credit Supervision, FCA

Nick Brown
Account Manager, Hostcomm

Steven Coppard
Interim Deputy Director Debt Policy And Strategy, Cabinet Office

Maxim Dobrov
Hiscox

Rachel Duffey
CEO, PayPlan

Anthony Eghan
Worksmart

Craig Fance
Adare

Andrew Firth
Xactium

Helen Gill
Director, Engage Comms

Victoria Herd
Director, Hilton-Baird

Brian Holland
Head Of Commercial Planning, RBS

Claire Horton
Service Improvement Lead, Newcastle City Council

Dean Howes
Warwick University

Sarah Lawrence
Director, CWSL Training

Bruce McLaren
Investment Director, Intrum

Gareth McNab
Nationwide

Dominic Middleton
Technical Specialist Sector Team Supervision, FCA

Neil Munslow
Housing Services Manager, Newcastle City Council

Dan Ridler
Managing Director, BCS Consulting

David Sheridan
ARC Europe

Guy Statter
Qualco

Caroline Wells
Director, CWSL Training

2019 Sponsors

• Adare
• CashFlows
• CIFAS
• Computershare
• Credit Strategy
• Esendex
• Hostcomm Limited
• IeDigital
• Investor In Customers
• Lantern
• Lowell
• Pay360 By Capita
• Qualco
• UKGlobal Risk Solutions Ltd
• Worksmart
• Xactium