Universal Banker Certification Program 2019 | Indiana Bankers Association (IBA) | 30 January 2019 | Indiana Bankers Association, 8425 Woodfield Crossing Blvd, Indianapolis, IN 46240, USA
Venue
Indiana Bankers Association
Indiana Bankers Association, 8425 Woodfield Crossing Blvd, Indianapolis, IN 46240, USA
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| Event Date | Wed Jan 30 EST - Thu Jan 31 EST (almost 6 years ago) |
| Location |
Indiana Bankers Association
8425 Woodfield Crossing Blvd, Indianapolis, IN 46240, USA |
| Region | Americas |
Details
We are pleased to announce the Universal Banker Certification Program. With reduced in-branch transactions and customer visits and increase in technology, less traditional teller functions are needed. No longer can a frontline team member say: “It’s not my job!” Today’s frontline team is shifting from traditional positions (tellers, new account representatives, financial service representatives, etc.) to a multi-tasking, “universal’ banker. Today’s customer base is shifting from the traditional, visit the bank twice a week to quick response, electronic banking relationship with the bank.
This two-day certification program focuses on the essentials for today’s universal banker in providing exceptional service, making referrals, and building profitable relationships from millennials to baby boomers. The Certification Program is packaged full of checklists, job aids, case studies, examples, and "real world" situations. Attendees will receive a Certification of Completion.
Speakers
2019 Speaker
Dianne Barton
Founder & President, Performance Solutions, Inc.