Unleashing The Power Of Customer Experience: Designing For Client Needs And Expectations 2023 | Qorus | 27 September 2023 | Online
Venue
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| Event Date |
Thu Sep 28 UTC (about 1 year ago)
In your timezone (EST): Wed Sep 27 8:00pm - Wed Sep 27 8:00pm |
| Location | Online |
| Region | All |
Details
In today's competitive business landscape, firms are continuously seeking effective ways to engage with their clients and fulfill their needs through UI/UX design and value proposition. This event will delve into the different approaches that organizations can adopt to enhance customer experience based on the complexity and emotional weight of decision-making for clients. We will also explore the factors that determine whether a single delivery model or a multi-layered approach is more suitable, including risk assessment, compliance, accountability, and the complexity of value chain design and fulfillment.
This event will bring together industry experts, thought leaders, and professionals from diverse backgrounds to share their insights, experiences, and best practices in client engagement.
Join us for an engaging and insightful event that will empower you to transform your organization's client engagement approach. Register now to secure your spot at this must-attend event!
Speakers
2023 Speakers
Sarah Kocianski
Open Finance Community Leader, Qorus
Emel Çuhacı
VP, Customer Experience and Conversational Banking, Emirates NBD
Roger Portnoy
Chief Strategy Advisor, Objectway
Conrad Ford
Chief Product & Strategy Officer, Allica Bank
Francesca Fichera
Brand Lead, Banca Widiba
Gianvito Toscano
UX & QA Lead, Banca Widiba
Tracey Williams
Senior Design Director, Absa Group
Sponsors & Partners
2023 Sponsors
• Qorus
• Object Way
• Allica Bank
• Banca Widiba
• Absa