Verint Engage 2023 | Verint | 12 June 2023 | Bellagio Hotel & Casino, 3600 S Las Vegas Blvd, Las Vegas, NV 89109, USA

Join us to experience a wide range of session topics to be covered at our conference—from Elevating Experience Management to Delivering Value with AI & Analytics and much more. Whether you’re in the contact center, back office, branch, compliance, customer experience, digital marketing, IT, or operations, this is the event for you. Hear about the latest big ideas and bold innovations. From thought leadership to immersive demos to networking, it’s a full palette of all things customer engagement.

2023 Speakers

John Bourne
SVP Global Partner and Alliances, Verint

Sheila McGee-Smith
Founder and Principal Analyst, McGee-Smith Analytics

Ken Carney
VP Channel Sales, Verint

Diego Gomez
VP Sales CALA, Verint

Jim Tanner
GVP Partner Solutions, Verint

John Chmaj
Senior Director, Knowledge Management Go-to-Market Strategy, Verint

Brian Yang
Senior Director, Self Service Product Management, Verint

Rob Hornbuckle
Sr. Director, Partner Solutions, Verint

Lily Cleary
Vice President of Employer Brand, Verint

Christine Cornwell
Manager, Content Marketing, Verint

Nicole Nevulis
Senior Director, Go-to-Market Strategy, Verint

Avanti Joglekar
Senior Manager, Content Marketing and Programs, Verint

Jenni Palocsik
Vice President, Marketing Insights, Experience, and Enablement, Verint

Eleanor Young
Vice President, Americas Marketing, Verint

Morgan Rockman
Senior Manager, SEO and Social, Verint

Toni Baus
Senior Administrative Assistant, Verint

Adrienn Tordai
Senior Specialist, Digital Marketing, Verint

Bridget Lange
Vice President, Verint

Meagan Gonzalez
Manager, Marketing, Verint

Dan Bodner
Chief Executive Officer and Chairman of the Board of Directors, Verint

Elan Moriah
President, Verint

Sandra Douglass Morgan
President, Las Vegas Raiders

Celia Fleischaker
Chief Marketing Officer, Verint

Jaime Meritt
Chief Product Officer, Verint

Heather Richards
Vice President, Digital-First Engagement Go-to-Market Strategy, Verint

Dave Singer
Global VP, Workforce Engagement Go-to-Market Strategy, Verint

Kelly Koelliker
Senior Director, Content Marketing, Verint

Dan Miller
Lead Analyst and Founder, Opus Research

Derek Top
Senior Analyst and Research Director, Opus Research

Rob Scudiere
Chief Technology Officer, Verint

Jackie Hudson
GVP, Branch Workforce Solutions, Verint

Jason Valdina
Senior Director, Digital-First Engagement Channels Go-to-Market Strategy, Verint

Matt Daniel
Sr. Manager of Quality Tools and Program Strategy, Cigna

Chris McCormack
Director of Quality Tools and Program Strategy, Cigna

Gary Haworth
Workforce Management & Training Manager AVP, Commerce Bank

Jeff Bretana
Manager, Real Estate Lending Workforce Optimization, Navy Federal Credit Union

Jon Allen
Vice President, Community Go-to-Market Strategy, Verint

Shaina Billington
Senior Director, Enablement & Value Services, Verint

Kelly Sajid
Vice President, Product Management, Specialist Solutions, Verint

Frank Ciccone
Portfolio Maximization, Avaya

Wayne Lockhart
Director of Product Management, Avaya

Raj Balasundaram
Vice President, Verint

Nick Mortimer
Vice President, Global Product Strategy, Verint

Samantha Thompson
Quality and WFM Supervisor, Stanley Black & De

Matt Tengwall
VP & GM, Fraud and Security Solutions, Verint

Tom Boland
Consultant, Former Technology Security Executive at Top 5 Bank

Kevin Jolliffe
Senior Vice President, North America, Intradiem

Josh Stanley
Zoom Contact Center Specialist Sales Strategy, Zoom

Mark Steinke
Business Initiatives Manager, Wells Fargo

Mark Slater
Director, Customer Management, Verint

Donna Fluss
Founder & President, DMG Consulting

Daniel Ziv
Vice President, Speech and Text Analytics Go-to-Market Strategy, Verint

Tammy Eck
Community Manager, National Information Solutions Cooperative

Kim Blanck
Director, Member Experience, The Conference Board

Lisa Allison
Director of Community, Analog Devices, Inc.

Aditi Mehta
Director, Experience Management Product Marketing, Verint

Greg Boortz
Research Manager, Cox Automotive

Jessica Harrelson-Bostick
Sr. Manager Quality Control and Technology, Aetna

Kelly Hammond
Senior Manager Workforce Systems & Process, Instacart

Paul Bridges
Senior Workforce Analyst, Instacart

Jeremy Dekam
Director, Software Engineering, UnitedHealth Group

Nick Butchert
Capability Manager - Omni Channel, UnitedHealth Group

Harry Rollason
Senior Director of Marketing, Verint

Fraser Hardy
Senior Director, Engineering (Qudini), Verint

Amanda Haney
Manager of Training and Consulting, Group Elite

Jody Powers
Solution Principal, Group Elite

Chris Rand
Business Consultant, Group Elite

Jason Coates
Solutions Architect, Group Elite

Brendan Dillon
Manager, Solutions Consulting, Verint

Tricia Manning
Director, Go-to-Market Strategy, Verint

Reka Sarudi
Senior Content Marketing Manager, Verint

Erik Joo
Content Marketing Manager, Verint

Jim Moran
Vice President, PMG & PH, Verint

Eric Prough
SVP, Retail Performance Reporting & Analytics, PNC

Scott Montgomery
Vice President, Public Sector - SLED, Verint

David Moody
Vice President & General Manager, Case Management Professional, Verint

Aura Altamiranda
Business Analyst, Florida Power & Light (FPL)

Andrea Bazain
Business Analyst, Florida Power & Light (FPL)

Blair Pleasant
President and Principal Analyst, COMMfusion

Robin Gareiss
CEO & Principal Analyst, Metrigy

Hilie Bloch
Senior Director, Product Management, Verint

Matthew Monahan
Senior Director, Product Management, Verint

Brijesh Chambayil
CX Architect, Waterfield

Teresa Anderson
Vice President, Content, ASIS International

Jonathan Kirby
Vice President, Security and Investigation, Redstone Federal Credit Union

Rich Flaten
Security and Safety Manager, Wings Financial Credit Union

Michael Powell
Head, Security, JN Bank

Juan Cabrera
Director, Branch Workforce Solutions Go-to-Market Strategy, Verint

David Dussome
Contact Center Analyst, Costco Travel

Nick Schnepf
Director of Operations, Costco Travel

Jordan Bates
Operations Systems & Analytics Manager, Costco Travel

Senan Burgess
Director, Product Management, Verint

Erica Morrissey
Digital CX Insights Manager, AT&T

Ken Kralick
Regional Sales Manager, Verint

Stephanie Claycomb
Senior Consultant, Speech and Data Analytics, Allstate

Jon Elwood
Principal Solutions Architect, Verint

Derek Lemire
VP. Physical Security Manager, Citizens Bank

Juanita Coley
CEO and Founder, Solid Rock Consulting

Janice Lai
Group Director, Customer Relations, Central Provident Fund Board

Jamie Abernathy
Director, Member Services, Costco Wholesale

Nick Genatone
Vice President, Services and Customer Success, Verint

Paul Liles
Director Of Corporate Security, Truist

Michael Southern
SVP, Intelligence and Investigations, Truist

Rhianna Daniels
Owner, Compass Integrated

Karl Senekal
Software Development Manager: Integrated Business Planning, Capitec Bank South Africa

Carl Christon
Director, Customer Management, Branch Workforce Solutions, Verint

Alex Nassi
Digital CX Operations Director, SugarCRM

Rick Blair
Vice President, Experience Management Product Strategy, Verint

Brian Koma
Vice President, Business Development, Verint

Keith Dawson
Vice President and Research Director, Customer Experience, Ventana Research

Lisa Elbe
Solution Consultant, Verint

Dan Carbonnell
Vice President, Chief Information Security Officer, Continuum Global Solutions, LLC

Ian Beaver
Director, Research and Development Engineer, Verint

Randall Shields
VP, Senior Field Investigator, Regions Bank

Jessica Smith
Director / Head of CCaaS Product Marketing, 8x8

Sharmin Akhter
Customer Success Manager, Branch Workforce Solutions, Verint

Rob Carter
VP, Consumer Bank Support, Huntington National Bank

Donna Nelson
Senior Director, Retail Capacity Planning & Analytics, RBC

Gina Burmeister
VP, Director of Strategic Workforce Planning, U.S. Bank

Paul Tessier
Solution Consultant, Verint

Tapan Patel
Senior Director, Product Marketing, Verint

Mike Bookey
Senior Manager, Content and Digital Programs, Verint

Eric Bigelow
Systems Support Manager, Qualfon

Harrison Jones
Manager, WFM, Qualfon

Emily Braik
Vice President of WFM, Qualfon

Cory Koehler
Director, Workforce Optimization Technology, Cigna

Melaine Dunlap
Senior Manager, Workforce Optimization Technology, Cigna

Roni Ravuna
Director, Verint

Ian Mearns
Manager, Enterprise Voice Solutions, Covered California

Monica Hamilton
​​Director of Customer Care​, City of Tulsa

Paula Stallcup
Director, 311 Customer Service, City of San Antonio

Prasanna Chand
Associate Director, Global Scheduling Operations & Technology, Wayfair

Jim Malnati
Sr. Manager, WFM Configurations, Wayfair

Joshua Jonnasaint
Sr. Manager, WFM Customizations, Wayfair

Brian Robles
Physical Security Program Manager, First Tech Federal Credit Union

Yvonne Vives
AVP Safety & Security, Randolph-Brooks FCU

Paul Boucherle
Founder/Principal, Matterhorn Consulting

Dave Campbell
Vice President, Corporate Security, Dollar Bank

Taylor Denard
Retail Integrity, Incentive Strategy, and Staffing Manager, Regions Bank

Zachary Wolff
Strategic Program Manager, Associated Bank

Charlie Mohr
Retail Staffing and Strategy Manager, Rockland Trust

Dan Raup
Senior Director, Strategic Business Development, Verint

Tim McCurry
Director, Product Strategy, Verint

Kristen Sensabaugh
Customer Community Manager, Agilent Technologies

Margaret Nelson
Knowledgebase Coordinator, City of Rochester

Chris Hobden
Systems Analyst, Region of Waterloo

Farhan Haji
Sr. Director & Head of GTM Strategy and Sales, Canada, Direct Energy

Maribel Lopez
Founder and Principal Analyst, Lopez Research

Amanda Bartowski
Workforce Business Analyst, Excellus BCBS

Ashlie Angen
Verint Business System Administrator, Grainger

Beth Carpenter
Lead Workforce Business Analyst, Excellus BCBS

Steve Casper
Verint Business Systems Administrator, Grainger

Ben Stoltzman
Director, Workforce Management, Radial

Robin Gomez
Director, Customer Care Innovation, Radial

Hanna Page
Shared Services Supervisor, Patterson Compan

Danielle Brackett
Shared Services Analyst, Patterson Compani

Robert Bitten
Product Manager, Branch Workforce Solutions, Verint

Christy Jacqmein
Manager, Servicing Training and Knowledge Management, American Credit Acceptance

Jake Vellinga
Vice President, Solutions Consulting, SPAR Solutions

Jamie Menn
Manager, Analytics and Data Visualization, Verint

Joe Anthony
Senior Solutions Consultant, Verint

Chris Carter
Vice President, Head of Government Payment Operations, Conduent

Alejandro Mateos
Business Analyst, Florida Power & Light (FPL)

Trent Isaacs
Vice President, Product Management, Verint

Alex Johnson
Senior Director, Product Management, Verint

Jeff McDonald
Vice President Corporate Security and Safety, VyStar Credit Unio

Matt Pyke
Sr. Director, Strategic Partner Business Development, Verint

2023 Sponsors

PLATINUM SPONSORS:
• Avaya
• Group Elite

GOLD SPONSORS:
• AWS
• Intradiem
• Waterfield Tech
• Webex by Cisco
• Zoom
• 8x8

SILVER SPONSORS:
• Bright Pattern
• Five9
• Servion
• SPAR Solutions
• Syndeo
• Twilio

BRONZE SPONSORS:
• Converge One
• Social Edge Consulting
• 4Roads

SPECIALTY SPONSORS:
• ADI
• Convergint
• Lantronix
• ONCAM
• Securitas Technology