Virtual Event: PIMFA Guide on Vulnerable Customers Launch 2024 | PIMFA - Personal Investment Management & Financial Advice Association | 23 October 2024 | Online
Venue
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| Event Date |
Thu Oct 24 UTC (7 months ago)
In your timezone (EDT): Wed Oct 23 8:00pm - Wed Oct 23 8:00pm |
| Location | Online |
| Region | All |
Details
There is currently a significant industry and regulatory spotlight on consumer vulnerability, and it is paramount that firms are able to identify, support and achieve good outcomes for vulnerable customers. The data requests of the wealth management industry and subsequent Dear CEO letters since November 2023 have shown this as a high priority and the expectation from the FCA that this is led from the top.
PIMFA has been working closely with the regulator and member firms this year to understand better the extent and range of vulnerabilities that customers may face and to ensure that firms can correctly identify and support those customers.
As part of our work, we will be launching a PIMFA Guide on Vulnerable Customers, which will be a valuable reference aid and tool for firms to use. The Guide, based on our first version published in 2021, will assist firms with creating vulnerability strategies and implementing processes and procedures that will not only help to meet regulatory obligations but also identify opportunities to enhance how firms serve all their customers.