Visa Debit Card Chargebacks: Rules, Rights & Challenges 2023 | Community Bankers Webinar Network | 13 March 2023 | Webinar
Venue
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| Event Date |
Tue Mar 14 UTC (almost 2 years ago)
In your timezone (EST): Mon Mar 13 8:00pm - Mon Mar 13 8:00pm |
| Location | Webinar |
| Region | All |
Details
Don’t risk a loss for your financial institution or cardholder. Learn the ins and outs of debit card chargebacks to protect everyone’s rights.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
• Identify transaction data that’s critical to determine chargeback rights
• Describe the “dual-message” type of transaction
• Explain the dispute resolution cycle and timeframes
• Itemize the documents necessary to support a chargeback
• Differentiate fraud from non-fraud chargeback situations
The ability to recover funds from a merchant is mostly based on the authorization’s transaction data. Failure to adhere to the rules and time limits can result in a loss of chargeback rights for your organization, and potentially a financial loss for you or your cardholder.
Who should attend?
• This informative session is designed for operations professionals that issue Visa debit cards. The content is suited for staff responsible for any aspect of your cardholders’ exception claims.
Take-away toolkit:
• Sample cardholder dispute form
• Quick reference comparison of Regulation E and Visa rules
• A list of public websites for reference, including the Visa rules
• Employee training log
• Interactive quiz
• PDF of slides and speaker’s contact info for follow-up questions
• Attendance certificate provided to self-report CE credits
Speakers
2023 Speaker
PRESENTOR:
Diana Kern
SHAZAM, Accredited ACH Professional (AAP)