Vulnerability Awareness Gala 2021 | Shard Financial Media | 24 November 2021 | The Midland, 16 Peter St, Manchester M60 2DS, UK
Venue
The Midland
The Midland, 16 Peter St, Manchester M60 2DS, UK
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| Event Date |
Wed Nov 24 GMT (about 3 years ago)
In your timezone (EST): Wed Nov 24 3:00am - Wed Nov 24 12:00pm |
| Location |
The Midland
16 Peter St, Manchester M60 2DS, UK |
| Region | EMEA |
Details
On the same day and in the same venue, the 2021 edition of the Collections & Vulnerability Summit will once again bring together the leaders influencing how vulnerable customers are assisted, as they share experiences and best practice for customers affected by Covid-19.
With a collective heritage of more than 30 years, the summit will host the Collections, Debt Sale & Purchase Conference sponsored by Lantern as well as the Utilities & Telecoms Conference sponsored by Just. This unique will explore responses to the vast, volatile shifts in vulnerability seen this year.
Collections leaders will analyse the scale of the pandemic’s impact on customers, new volumes of customers now identified as vulnerable, forbearance amid the end of payment holidays, industry collaboration and several topics around technology.
The Collections & Vulnerability Summit will also feature debates on the critical role of automation, how the pandemic may act as a catalyst for digital transformation across collections and how the deployment of data and analytics to assess affordability has evolved since the lockdown.
Why attend?
• Support
Celebrate and be seen to support the industry's achievements
• Entertain
Invite your prospective and exciting clients and reward staff performance
• Network
Connect with c-suite, function heads and award winning companies
Speakers
2021 Speakers
JUDGING PANELS:
Michelle Atkinson
Head of Income, United Utilities Water
Chris Cousins
Secured Lending Manager, Natwest
Leighton Grew
Director, Collections, Recoveries and Restructuring, Shawbrook Bank
Russell Hamblin-Boone
CEO, CIVEA
Simon Bell
Head of Credit & Collections, Shell Energy UK
Stephen Bevan
Director of Collections & Fraud Operations, NewDay
Sam Challenger
Head of Collections, Billing Finance
Richard Kernick
Collections Director, PSA Finance UK
Rula Samara
Contact Centre Manager, Hitachi Capital
Laura Tough
Head of Member Vulnerability, Access and Inclusion, NationWide
Chris Leslie
CEO, CSA
Victoria Oliver
Director of Client Development, Just Digital Market Place
Rachel Ryan-Crisp
Affordability and vulnerability lead, Southern Water
Tim Sheer
Head of collections and billing, Loop/yorkshire Water
Elaine Dougan
Head of Credit Risk & Collections, Three
Nina White
Director of Financial Customer Care, Thames Water
Penelope Clarke
Head of Credit Risk, Billing and Collections Operations, Vodafone
Ian Worthington
Senior Recoveries Strategy Manager, Lloyds Banking Group
Sponsors & Partners
2021 Sponsors and Partner
U&T AWARDS HEADLINE SPONSOR:
• Just
CATEGORY SPONSOR:
• Lantern
SUSTAINABILITY PARTNER:
• Alphera