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Event Date Wed Sep 8 EDT (10 months ago)
Location Webinar
Region Americas

Over the past year, retail banking has faced new challenges as a result of the global pandemic. Customer engagement needed to evolve - and fast! Customers now seek thoughtful end-to-end communications through synchronized digital and physical channels.

Join our panel of experts from Salesforce and Capgemini as they share key insights and perspectives from Capgemini’s World Retail Banking Report 2021. Learn more about:
• The meaning of Banking 4.X
• The value of personalization - CX
• 360 view of the customer experience
• The future of retail banking


2021 Speakers

Elias Ghanem
Global Head of Market Intelligence, Capgemini Financial Services

Greg Jacobi
Senior Director Banking Leader Industry Advisor, Salesforce

Naresh Ramdas
VP, Banking and Capital Markets, Capgemini