World Retail Banking Summit 2020 | Efma | 9 February 2020 | Shangri-la Hotel Dubai, Sheikh Zayed Rd Near Financial Metro Station - Dubai - UAE

In light of the digital revolution few years ago which undeniably brought transparency and efficiency that led many of what you can call fintechs & non-banking players to enter the banking field. It has pushed the financial industry players to evolve at a faster pace than ever before.

Customer focused strategies have become the ultimate game changer and institutions have evolved and transformed their processes and their offerings, they are discovering new opportunities via partnerships and introducing seamless & agile distributions networks and products, the regulatory landscape is getting more & more accommodating of the changes that technologies are bringing, hence, the bottom-line is a change in strategy for survival in this modern age of banking.

The World Retail Banking Summit will showcase innovative and game changing case studies from around the globe to help financial institutions identify the right strategy for better customer experience.

2020 Speakers

Henry R. Aguda
SEVP, Chief Technology and Operations Officer and Chief Transformation Officer, Union Bank of the Philippines

M. Mudassar Aqil
Chief Executive Officer, Telenor Microfinance Bank

Paolo Barbesino
Head - Multichannel Banking, Emirates NBD

Vincent Bastid
CEO, Efma

Fadi Chalouhi
Group General Manager Retail Banking, Kuwait Finance House

Frederic de Melker
Managing Director Personal Banking, Rakbank

Markus Gremmel
Head of Marketing & Products, BAWAG P.S.K.

Tim Harley
Head of Middle East (Expansion), TransferWise

Amit Kurseja
Head - Ext. Merchant Acceptance Amazon Pay India, Amazon

Stewart Lockie
General Manager, Retail Banking, Al Ahli Bank of Kuwait

Andrew McMullan
Chief Analytics Officer, Commonwealth Bank

Arup Mukhopadhyay
Group Head of Consumer Banking, Abu Dhabi Commercial Bank

Chisato Nakamura
Manager, Jibun Bank

Zeynep Orman Özdemirel
SVP, Customer Experience and Service Design Division, Akbank

Jean-Marc Pailhol
Allianz Partners Board member, Head of Allianz Group Global Strategic Partnerships, Allianz SE

Kazuya Sakakibara
Executive Officer , Head of Innovation, Jibun Bank

Suvo Sarkar
Senior Executive Vice President & Group Head - Retail Banking & Wealth Management, Emirates NBD

Thomas Schornstein
Global Head of Sales, Additiv

Deepak Sharma
Chief Digital Officer, Kotak Mahindra Bank

Suporn Sunthornrohit
First Senior Vice President, Kasikornbank

Gilbert Yeoh Tan
Head of International FinTech Partnerships, WeBank

Royce Teo
Managing Director & Group Head - Data Management for Consumer Banking Group, DBS Bank Singapore

Fahim uz Zaman
General Manager, Middle East, Efma