Content Editor (Seller University)
Help global businesses large and small discover and realize the benefits of selling on Amazon. If educating small, medium, and large businesses from around the world as they begin their journey to sell on Amazon each year excites you, we want to talk with you. This position is for an Editor for the Seller University Learning and Development (L&D) team.
In this role, you will work with stakeholders to ensure our content catalog is relevant, easy to consume, valuable and fresh. As a result of your efforts, Amazon Sellers will get the skills and knowledge they need to progress effectively and efficiently throughout their journey and be successful in delivering customer value. It’s a great opportunity to partner cross-functionally with like-minded individuals who are similarly obsessed with helping ensure customer success.
Collaborate with Technical Content, Program Management, Product Management, Sales, Marketing, Customer Service, and Risk teams to support a wide range of program content, and drive initiatives for achieving speed, quality, and scale.
The ideal candidate has excellent editing, time management, and communication skills. You will bring a critical eye to insist on the highest standards for the seller education experience. You will collaborate with internal business partners to refine and bar raise content. You show serious obsession for customers, and work backwards to understand their needs, and you deliver results in an ambiguous and rapidly changing environment. You’re able to own content editorial projects from start to finish, understanding trade-offs while mitigating risks and measuring impact. You have an eye for continual process improvement to deliver high-quality content to our end customer.
Key job responsibilities
Adhere to content roadmap and guidelines, working backwards from the customer to edit and improve content.
Contribute to the team’s efforts to raise our content standards by focusing on content structure, metadata provision, term management, and authoring style guidelines.
Work with writers and subject matter experts to address gaps in content coverage, asking great questions to advocate for sellers and customers.
Ensure we are delivering concise, accurate, easy to consume content.
Employ a continuous improvement mindset to drive scalable process for ensuring quality.
About The Team
Amazon Seller University's mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We are a team of product, learning design, program, analytics, and tech professionals who work collaboratively to innovate for and educate sellers.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA | Seattle, WA, USA
Basic Qualifications
1+ year experience in technical writing, or related field, or comparable job experience
Experience editing content including coordinating with other teams
Strong bias for action and the ability to prioritize and meet deadlines
Experience with content management systems and content tools
Preferred Qualifications
Experience creating external customer facing content
Experience creating content for translation and localization; ability to speak multiples languages a plus.
Experience working in an agile content development environment
Experience working as part of a global team with remote colleagues