Content Writer

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing: Asurion is seeking a skilled Content Writer who will be excited about ensuring the content we create brings our technical support team’s vision to life. You will team up with designers and other writers to develop content for our database to ensure it is delivering information to internal experienced professionals efficiently and effectively. Content databases don’t scare you—in fact they inspire you to strategize how to make them most useful.

Essential Duties and Responsibilities:

Conceptualize, write, edit and organize internal support content that is user-friendly and value-driven
Identify gaps in existing content library and create new content based on technical needs
Someone with deep experience writing for both an end user and technical support audience
Optimize and manage content database with large volume, collaborate with the content team to craft strategy, then implement solutions
Brainstorm new content ideas and strategize with managers and designers
Monitor and report the performance of content across multiple channels and lines of business
Work with designers to create the look and feel for content items and experiment with different mediums (text, video, imagery, etc.)
Measure / track content performance identify engagement trends, and work with analysts to determine business impact
Partner with multiple teams across the organization to identify new opportunities and resolve big problems for our users

Here’s what you’ll bring to the team:

Bachelor’s in Journalism, English, or any applicable mass communication discipline is preferred
1-3+ years of experience writing content, including technical support content
Excellent writing skills and experience with a love for data. Thorough familiarity with grammar conventions
Excellent background managing large content databases, strategizing and executing database ownership solutions
Ability to roll with the punches and create innovative content for any type of technology
Creative and out-of-the-box thinker
Quick learner with a thorough grasp of technical concepts
Understands the user experience and can relate to users
Team player, works well with people and open to feedback
Background with WordPress

(benefits/perks):

Competitive pay and benefits including health, dental, and vision
Retirement savings plan
Paid time off
Continuing education support
Ongoing training to grow your skills