BlackRock, Inc

CX Marketing & Communications Strategy Lead

Are you passionate about helping teams transform across people, process and technology to enable extraordinary client & employee experiences? Are you looking for an opportunity to demonstrate your communication, marketing and change management expertise to drive significant transformation success? We are seeking a marketing and communications strategy expert to drive transformation across the client and colleague experience! The ideal candidate will have experience leading change management programs, developing and implementing external and internal marketing campaigns and building a communication strateg! In addition, the ideal candidate will have strong leadership and partner engagement skills. This is a team with ambitious growth objectives, and we are looking for someone who enjoys building positive relationships and getting things done, and who can balance being strategic and tactical while having high ambitions for what BlackRock can achieve. The role will reside within our Client Experience Transformation team and will be responsible for developing and carrying out our change strategy for clients and colleagues that will enable many workstreams and projects within the broader Client Experience organization. This will require close collaboration with product owners, product managers, operations leads, various program/workstream leads, and impacted internal parties such as client business/sales/service/investment teams as well as our institutional clients. In order for these change initiatives to be successful, we will need someone who can guide and run communications and marketing programs across the many impacted parties to drive the change and communicate the value and impact to key partners across the company.

14 September 2022