Social Media Community Manager

Citizens Bank is looking for an enthusiastic Social Media Community Manager to join our Social Media Center of Excellence team. In this role you will be responsible for the day-to-day to management, timely execution of content, customer care and engagement across all Citizens social media platforms. The Social Media Community Manager will also manage and maintain editorial calendars, provide reporting, and leverage paid tactics for execution. This role will work alongside other community managers, social media strategists and partners across the organization to achieve goals. The ideal candidate will be someone who has previous hands-on experience as a community manager for a brand(s) with a strong digital presence and who has a passion for driving engagement, building brand relationships, delivering social customer care, being creative and developing content. You’ll have a knack for injecting Citizens into online conversations with relevant, real-time content, hyper-local content, events coverage and more. You understand the current social media ecosystem and are excited to help drive digital transformation as part of a large, growing brand. You have learning and best practices in your arsenal, but you aren’t afraid to innovate and test and learn. Attention to detail and quality assurance is key, as you can look beyond what is and imagine what could be.