Content and Editorial Coordinator

Want to be part of an amazing team, hell-bent on crafting a better future? We're always looking for creative people who care!

We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we're better together.

We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We're looking for a hybrid Blog Coordinator and Community Manager with the passion and experience to design what matters – one project at a time.

This Designit team supports Microsoft Cloud Marketing Blog and Social, a world-class social team that operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, and business decision makers. Each month, we publish over 50 blog posts to help, inform, entertain, and engage customers across the globe. Azure, Power BI, Dynamics 365, and Microsoft 365 are just a few examples of the 170 innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.

We are currently looking for a Blog Coordinator to support the blog workstream which executes strategic amplification of blog content, who can as needed support the Community Management workstream, which manages Twitter, Facebook, LinkedIn, Instagram, and Threads channels. This includes social channel monitoring, post scheduling, fan engagement, and technical triage.

In this role, you will primarily support key stakeholders by executing editorial blog reviews and scheduling while providing project management support for the team. The ideal candidate has impeccable attention to detail, excellent collaboration and communication skills, and the desire to accomplish daily tasks in a timely manner with strong focus and follow-through.

Would you like to...

Blog Coordinator:

Review posts from key contributors and edit to ensure proper brand voice, grammar, format, styling, and alignment with established blogging best practices, and the Microsoft Writing Style Guide
Stage, schedule, and monitor content for publishing in WordPress
maintain the Cloud Marketing blog network content pipeline to plan what is coming in partnership with the Blog Project Managers
Partner closely with the Cloud Marketing social team and programming team to ensure blog posts are amplified across appropriate social channels
Attend regular operations meetings to prioritize content for publication
Assist with reporting and ad-hoc requests as needed
Ensure quality of content from end to end and perform thorough quality checks on all blog content before it is published

Community Manager:

Monitor social channels on Twitter, Instagram, and LinkedIn for comments and questions
Track incoming and outgoing technical user questions and answers in Sprinklr social management tool; provide monthly triage reports
Work with Microsoft stakeholders to close customer support cases each month
Engage with Twitter, LinkedIn, and Instagram audience to build relationships with users and strengthen social communities
Identify fans, super users, and potential advocates to increase reach and augment engagement
Participate virtually in social community events, such as Microsoft Build and Microsoft Ignite, to engage with audience and assist users
Identify service interruptions and trending current events and ensure all content is halted when appropriate
Help drive community engagement projects and initiatives

We would like you to have..

2+ years of experience in digital marketing
Copy-editing experience
Customer service experience preferred
Enterprise client contact experience preferred
CMS platform management experience such as WordPress is a bonus, but not required
Social management tool experience such as Sprinklr is a bonus, but not required
Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook
Strong skills in multitasking, organization, and time management

Would you like to join a global organization that...

Embraces work-life balance – our employees' well-being remains a top priority for us
Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
Encourages innovation and experimentation
Understands that changes will occur and adaptability is crucial to assist when it does
Emphasizes and rewards collaboration
Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice

Compensation Range: $70,000 - $72,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.