Technical Writer

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Brooksource, is seeking the following. Apply via Dice today!

The Technical Writer position is for someone who speaks geek and can translate complex engineering solutions into something consumable by a tech-averse general audience. The ideal candidate is someone who understands that they are uniquely placed as the advocate for users who use the products in Voice Infrastructure, Contact Center, and Collaboration Engineering. This role requires a deep understanding of change management, persona analysis, and technical savvy. The application landscape you will directly influence the experience includes, but is not limited to, Webex, SharePoint, OneDrive, Office 365, Confluence, and Knowledge Xchange. The Technical Writer cares deeply about enacting positive and meaningful change to their colleagues and customers. We believe in constantly challenging ourselves to improve so if that sounds like you, you are probably in the right place!

Key Responsibilities

Build and maintain strong relationships with business partners, technology teams and strategic vendors; including the ability to collaborate and influence.
Partner with cross-functional technology teams to determine pain points for users of our services.
Be able to advocate on behalf of the end user and support these recommendations with user feedback/analysis.
Leverage team to engage with key delivery partners and strategic vendors to improve services.
Demonstrate clear and concise communication skills and the ability to drive continuous performance improvements with stakeholders, vendors, and technology subject matter specialists.
Deliver End User Experience through thought leadership.
Distill and present complex concepts and rationale to cross-functional teams.
Write and develop end user communications and user instructions that are easily understood by a general population.
Identify personas impacted by existing technology and how change would impact different personas.
Advocate for employee and customer technology experience within an enterprise-wide modernization project that impacts a wide range of products and services.
Test experience and functionality for new tools and upgrades with engineering teams.

Key Competencies

Collaborates with a wide range of people and personalities
Builds networks and relationships.
Customer/Colleague focus
Interpersonal Savvy
Manages Complexity
Manages Ambiguity
Instills Trust
Drives Engagement
Cultivates Innovation
Being Resilient