Associate, Community Writer/ Engagement Strategist

As a Community Writer and Engagement Strategist, you will:

Own day-to-day writing of community engagements on select social channels for a large tech client
Be the eyes and ears for the brand, providing insights into what their community is talking about
Monitor for real time crises, and agile opportunities
Keep a pulse on platform best practices and breakthrough moments in community management
Gather insights and observations from event chatter to inform key stakeholders (alongside analytics team)
Develop industry POVs for the latest changes in the world of social media community management
Maintain resources like playbooks and response matrices for up-to-date best practices

Day-to-day, your role includes:

Writing quick, fun, and engaging social responses for real-time engagements with fans throughout the day
Managing multiple social channels for one client, including continuous monitoring to ensure clients are briefed on all pertinent social conversations and crisis moments
Researching and writing about industry and social trends for inclusion in a weekly report used to inform clients and influence strategy

You are the right person if you:

Love writing for social with a passion for building communities
Are highly organized with an extreme attention to detail
Are flexible and ready to jump in where needed
Demonstrate grit and ownership
Exude positivity
Aren’t afraid to share your ideas and communicate
Meet problems head-on and view them as opportunities

Qualifications

We’re looking for strong, impactful experience, which typically includes:

A four-year degree
1-3 years of experience in copywriting, copy-editing, creative writing, or related experience (social media marketing experience a plus!); please provide portfolio should you have one
Working knowledge of social platforms (Facebook, X, Instagram, LinkedIn, TikTok, etc.) and their respective ad manager tools
Preferred, but not necessary experience using a social monitoring tool for community engagement and analytics (notably Sprout and Synthesio)

Additional Information

Got what it takes? We’d love to hear from you.