Communications Executive

The FT prides itself on delivering outstanding, proactive and engaging customer service to its global readership. In order to do so, our Customer Care teams must have access to appropriate communications that are engaging and informative, whilst also being connected to the wider purpose and value of the Consumer Revenue Group. By joining the Customer Care Operations team you can expect an inspiring transformation, with a clear strategy to drive positive change for our customers and employees alike. In order to support this transformation, we are looking for a highly motivated team player to join us on this journey. You’ll be working to help employees across Customer Care stay up to date with the department vision, strategic pillars, OKRs, projects, and tactical updates by designing, scheduling and sending internal communications. You will own internal communication requirements for the Customer Care team; reviewing, prioritising and implementing communication requests. You will create a variety of communications including announcements, product releases and process changes to be delivered across a variety of channels. An essential part of this role will be to maximize employee adoption of internal comms to improve the impact we have on our customers and the business. Our frontline teams need information at their fingertips to support customers during real-time interactions; making the structure and content of the comms they use imperative. We encourage and welcome new ideas and ways of communicating that will have a positive impact.