Content Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for an average of 4 days per week for most people . Please speak to the Talent Acquisition team to find out more information.

What does a Content Manager do at Hogarth?

Working with a prestigious technology client, the Content Manager will moderate internal content and publish for high-profile and fast-turnaround web, in-store and marketing assets. This role will focus on regional and global content, working closely with other Hogarth hubs in various countries. This collaboration will be critical to success. Core responsibilities of a Content Manager include day-to-day content management tasks, cross-functional collaboration across the organisation, supporting projects and initiatives from the content management perspective, and maintaining full knowledge of an ever-evolving set of tools and processes. Candidates should also have experience in following and implementing a set of community guidelines and policies. Candidates must be detail-oriented, comfortable working in an open plan studio, organised, undaunted by tight deadlines and have a keen eye for image quality.

Key Responsibilities

Manage day-to-day content management tasks, both regionally and globally, for various different platforms
Review all materials delivered for publishing and implementing all publishing protocols
Understanding and contributing to ever evolving workflows to ensure flawless delivery
Liaising with Project Management & Design teams to ensure consistency and quality across materials, with an eye on continuous improvement and increased efficiency
Flagging any concerns or issues experienced with the format in which work is received, so that feedback can be given and processes consistently adhered to
Supporting final publication of content within clients proprietary CMS
Maintaining thorough knowledge and understanding of the client brand guidelines and expectations, keeping up to date with any changes as these evolve
Ensure a thorough comprehension of client’s platform guidelines, and review and evaluate content accordingly
Escalating complex cases or content that requires further review to senior moderators or other departments

Reporting lines:

This role reports to the Senior content Manager based in London.

Requirements

Experience working with a content management system, and managing content for a global audience
Experience working in client services, or production agencies
An exceptional eye for detail with the ability to work at pace while maintaining absolute focus (and in an open plan environment) are essential to success
Highly detail-oriented, organised, and ability to handle ambiguity
Experience with Adobe Experience Manager (AEM) or other similar content management systems
Experience with Wrike or other project management tools to track workload and progress
Ability to multitask and prioritise work
Ability to work under tight deadlines
Ability to clearly document and troubleshoot errors
Ability to pick up new responsibilities quickly
Analytical mind and problem-solving aptitude
Proactive with good communication skills both verbal and written