Senior Content Manager

Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world’s top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the unrivaled ability to deliver relevant, engaging, and measurable content across all channels and media - both established and emerging.

The number of channels at our fingertips; the need for speed; and the drive for mass personalisation, all mean that brands need different solutions.

Our global team of over 7,500 craft and technology experts brings together creative, production and innovation to help clients navigate this exciting and ever-changing world of today’s content experience.

A Hybrid working model

Now offices are fully open we have embraced a hybrid working model, which allows our employees to split their time between the office and other locations, something we hope will provide everyone much more flexibility to their working week. The expectation is that working life at Hogarth will involve working from the office for about 50% of the time for most people. Please speak to the Talent Acquisition team to find out more information.

What does a Senior Content Manager do at Hogarth?

The Content Management organization at Hogarth is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. A Senior Content Manager reports to the Senior Manager, Interactive Content Management and manages a team that works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Core responsibilities of a Senior Content Manager include managing team resources and performance, day-to-day content management tasks, cross-functional collaboration across the Marcom organization, leading projects or initiatives from the content management perspective, and maintaining full knowledge of an ever-changing set of tools and processes.

(Note: This is a role focused on top-quality content production and publishing, with strong experience in managing a team and optimizing processes and productivity. It is not a content creation, design, or marketing job.)

Responsibilities

Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
Ensure the quality of deliverables to client
Collaborate cross-functionally and proactively with internal and external teams
High attention to communication standards
Work with developer teams to plan page structures and agree upon project approaches
Lead multiple projects with the support of the team
Manage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the team
Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
Build strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies.
Work within the content management org to improve documentation and training
Maintain complete understanding of the complexities of CMS and other internal tools
Troubleshoot system issues as a part of the first line of defense
Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization

Requirements

A Bachelor’s degree or higher; preferably with a focus on marketing, design, or communication
5+ years experience working on web production teams
2+ years team and people management experience
Experience with localization and managing content for a global audience, using a CMS
Deep knowledge of how content management and other related system processes work
Experience working with a git client application (Tower, SourceTree, etc.) a plus
Knowledge of HTML, XML, JSON, and enterprise CMS
Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
Demonstrated success in business process improvement and re-engineering
Demonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costs
Proven ability to manage ambiguity effectively
Experience creating/managing internal tools a plus
Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
High degree of ownership and accountability
Excellent communication, collaboration, and diplomacy skills
Must be a self starter and have a positive, energetic approach
Ability to balance multiple projects or assignments
Highly detail-oriented, organized, and patient
Experience working with offshore teams

The base salary range for this position at the time of this posting is indicated below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. We offer a competitive benefits package, go to https://www.wpp.com/en/careers/wellbeing/benefits-at-wpp-in-the-us for more details.

Pay Range
$100,000 - $143,450