Reporter, CX

CX Dive is looking for ambitious, curious and creative journalists who are excited to join Industry Dive’s newest publication, covering the rising importance of customer experience across a variety of sectors, including restaurants, retail, transportation and more.

In this role, you will make an immediate impact as we launch the daily publication, helping us shape coverage as you report on a wide-range of topics, such as the effects of artificial intelligence on customer interactions and workflow, the rise of immersive and personalized experiences, and the latest strategies to create frictionless customer interactions. This beat will allow journalists to delve into rapid digital transformation across several industries and major corporations. As part of your regular responsibilities, you will report and write quick-turn news briefs as well as feature-length stories.

You will own your beat by cultivating relationships with key stakeholders and consistently staying on top of important developments through a variety of online and other resources. You will pitch and report original stories on a daily basis.

You will also have some regular editing responsibilities. This position reports to the senior managing editor.

Qualifications

We’d love it if you had the following:

A year or more experience covering technology and its impacts on consumer-facing industries
Strong track record of writing enterprise features that go beyond the news and advance broader narratives
Familiarity with company creation, venture capital and the initial public offering process
Familiarity with publishing daily email newsletters
A proven track record of strong writing and reporting skills
Deep curiosity about emerging technologies
Familiarity with business journalism and ability to interpret business concepts
Aptitude for building source relationships to advance original reporting
Experience pitching to and working collaboratively with an editor
Ability to write under deadline in a fast-paced news environment
At least 3 years of experience in journalism

Additional Information

We offer:

The salary range for the role is $61,625 - $77,850 depending on experience.
Access to LinkedIn Learning and other development/training opportunities
Health and Wellness Benefits (medical, dental, eye)
401K and Matching
Employee Stock Purchase Program
Generous PTO policy
Work-life balance
Additional discounts through various partnerships