Senior Content Editor, Associate

The Chase Consumer Banking team is seeking a Senior Content Designer to help create intuitive experiences for employees and bankers. Senior Content Designers are part of multidisciplinary teams that are committed to designing the future of banking. In this role, you’ll be uniquely positioned to empower users and help drive the evolution of Chase’s Consumer Bank.

As a Senior Content Designer for the Chase Consumer Banking team, you will plan, create and structure content to ensure that all interactions with internal applications are consistent, efficient and best in class. You will be part of a collaborative, passionate team of UX professionals who keep users at the heart of innovation. Though focused on content, you will work across the range of design practice, from up-front research, insights and strategy, through to ideation, prototyping and testing, and delivery of final designs. You are expected to be a strong partner to Product Managers and Engineers as you help the team prioritize, plan and make decisions along the path to execution.

Job Responsibilities

Develop content requirements in partnership with Design and Product
Deliver content components (UI language, product education, etc.) across internal application experiences
Leverage different kinds of data (research findings, analytics) to identify and solve user problems and measure impact
Contribute to the structural design of product experience (navigation, labeling, flow)
Lead adherence in content governance and approvals processes
Use and actively contribute to content systems (standards, voice and tone, messaging and accessibility libraries)
Work with company-wide content design team to improve UX and ensure consistency across Chase channels and experiences

Required Qualifications, Capabilities And Skills

Bachelor’s Degree in relevant discipline (e.g., English, Journalism, Design), certification from credible bootcamp or similar accelerated learning program or equivalent work experience
Self-directed in planning and executing work
Experience collaborating with design teams (with other Product Designers, UX Researchers and Content Designers) and cross-functionally with Product Managers and Engineers
Advanced skills in UX writing and information architecture and thorough knowledge of English language, grammar, spelling, punctuation and usage
Experience working with brand and content standards, including style, voice and tone
Ability to shift between leader and supporter, depending on project requirements and team needs
Emotional intelligence and empathy for customers and colleagues

Preferred Qualifications, Capabilities And Skills

Advocate for Accessibility Guidelines and Inclusive Design practices
Demonstrated experience with user-centered and human-centered design approaches
Familiarity with organizational content compliance processes and tools, including legal and accessibility reviews, Agile methodology and Jira
Demonstrated understanding of how design connects with broader business value