Senior Technical Writer

As the Technical Writer - Integration Experience you are responsible for developing comprehensive high-quality documentation and content that will enable our customers to obtain maximum value from our products and services.

Responsibilities

Create and curate documentation of our products, including conceptual overviews, task-based guides, API definitions, and tutorials.
Work closely with Product and Engineering across various teams to gain deep understanding of the products and services we offer, and translate complex technical information into simple, accurate, engaging content that adapts to various audiences.
Research, create, and maintain documentation templates that adhere to organizational and legal standards.
Develop content in alternative media forms for maximum usability, with consistent tone of voice across all documentation.
Push forward new ideas on how to create, deliver, author, and interact with technical content.

What do we expect

You love to make hard things easy to understand. You are curious and eager to learn. You are experienced and eager to teach. You are creative and collaborative.You are comfortable with a certain level of ambiguity. You have high confidence and a low ego.

Minimum Requirements

High level of autonomy and accountability. Culture-heavy, process-light.
Superb written communication skills, with strong attention to detail and quality.
Proven experience as an effective technical writer, able to communicate technical concepts clearly and precisely.
Ability to quickly learn and understand complex subject matters and to describe them in clear, simple language.
Experience documenting consumer facing APIs/SDKs
Experience in writing documentation (ideally docs as code), manuals, guides and tutorials for various audiences
Proven experience working closely with Design, Product and Engineering to define content structure and creating visuals and diagrams for technical support content.
Ability to work in a fast-paced, dynamic environment.
Experience in fintech is beneficial but not mandatory