Junior Technical Writer

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’ve been revolutionizing outdoor cooking ever since. We’re a team of disruptors, innovators, problem solvers, and food fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City and beyond, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us!

What You'll Do:

As our Junior Technical Writer you will be responsible for creating, reviewing, and editing technical knowledgebase content for customers, customer service partners, retail partners, and service technicians. You will learn mechanical and technological concepts as you work closely with product experts in order to communicate necessary information to our various consumer groups. This entry level position is based at our HQ in Salt Lake City, Utah.

How You Will Help Us Win:

Create and design service instructions for product troubleshooting and part replacement/repairs for internal and external reference.
Contribute to the strategy and implementation of growing and updating knowledgebase content for current and upcoming products and/or policies or processes for internal reference.
Create and enhance customer-facing content (FAQ’s, troubleshooting, Standard Operating Procedures) for constantly evolving processes.
Partner with Operations, Engineering and Instructional Design Teams on alignment between training and knowledge content
Create and maintain technical support knowledge content for multiple consumer groups including technical troubleshooting, part replacements instructions, standard operating procedures, and more.
Collaborate with Product Design, Engineering, and Instructional Design teams to communicate new and evolving product issues and to develop efficient diagnostic steps to bring forth consistent resolution.
Work with contact center resources to understand and prioritize knowledge base needs and close gaps in our various help centers.

What You'll Need to Succeed:

1-3 years of writing experience with technical knowledge content preferred
Demonstrates excellent grammar, writing skills & attention to detail
Ability to multitask and prioritize in order to meet pivoting initiatives and fluid deadlines
Ability to think strategically while working independently to implement best practice guidelines
Degree in English Writing or related preferred

Why You Will Love To Work Here:

Be part of the most disruptive force in outdoor cooking
Join a true team working towards a common goal
Culture of risk-taking, innovation & quality
So.Much. Food.
Have an outdoor lover’s paradise in your backyard
Full medical/dental/vision packages to fit your needs
401K to help you plan for the future
Tuition reimbursement
Individual professional development programs & initiatives to help you grow professionally
Great discounts on all things Traeger