Technical Writer

The Engineering Team at Loop is a balance of agility, consistency, and performance. These are the pillars that allow the team to constantly and consistently deliver value that matters to customers. That customer intimacy is what allows our engineering teams to be the best in our space, and bring the best ideas to the market.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

Our Tech Stack:

In this role, you will be creating world-class documentation, user guides, and examples of using our best-in-class returns software and integrations. We have a variety of technologies in use today including REST APIs powered by PHP8/Laravel, AWS Services and Lambdas, Node.js, and a variety of in-house developed third-party integrations such as Zapier and Veho.

Challenge: Build best-in-class documentation to enable internal and external development teams to get the most out of Loop.

Design, build, and maintain modern documentation and user guides, leading a technical audience through the steps required to build integrations with Loop using our publicly available APIs and developer tools.
Greatly reduce the burden of development teams by having clear, guided examples from end to end for a variety of use cases.

Your experience:

Significant experience telling a clear story with complex subject matter.
You have worked closely with engineering teams and can speak to times you built close relationships with engineers and other technical stakeholders.
You have progressed beyond completing projects and represent a perspective on how to best lay out, organize, and communicate highly technical information.
Experience working directly with scripts, apps, APIs, and software tools and technologies is a huge plus for us.

Challenge: Establish the documentation standards to enable best in class customer support documentation to help make Loop’s merchants successful.

Review and contribute content for Loop’s public facing help center documentation to enable merchants to get the most out of their Loop instance.
Establish standards in tone, voice and audience to support Loop’s internal team of content producers that results in external documentation consistency.

Your experience:

You have experience working with cross-discipline content producers to draft and review customer-facing content, ensuring consistency in tone and voice.
You have worked closely with Go to Market disciplines to understand the customer audience segments to enable better customer self-service.
Experience working to identify different product user groups to craft documentation to support each user and their unique needs.

Challenge: Elevate the engineering culture at Loop

You should show great empathy towards your teammates and support them as humans that show up each day, to ensure that everyone can bring their best, most authentic selves and feel fulfilled at work.
You should be intellectually curious, and always be on the lookout for opportunities to learn, grow and level up.
You should have a strong excellence reflex and bias for action. You leave things better than you find them, and don’t wait for permission to address real problems.
You feel a strong sense of ownership over your work, where it’s going and why it’s important.
You can appreciate the balance between collaboration, consensus, and empathy, yet understand that sometimes there needs to be a bias for action based decision making that you must align yourself with.
You can step up to lead initiatives, even when it makes you scared.

Your experience:

You know the kind of team you thrive on, and can speak of the best teams you’ve been a part of and what made it so great.
You can speak to the times in your career when you experienced rapid growth, know your learning style well, and how to maximize what you get out of each project you take on.
You have examples of having crucial conversations, such as giving feedback to a boss, customer, or peer, or admitting a mistake with humility and vulnerability.
You can speak to the times you left things better than you found them, and negotiated with your team and stakeholders over doing things differently and how it helped.
You have examples of times when a team decision didn’t go the way you wanted, but you still were able to fully commit to the direction and drive progress.
You know what it’s like to stretch yourself beyond what you think you can do, and have stories to share about when you went beyond and succeeded and when you tried and failed.

$82,400 - $123,600 a year