Junior Community Manager

The MRM Social Command Center (SCC) team is dedicated to the delivery of social media campaigns and always-on programmes for the UK branch of a high-profile technology client. The team is based in London and comprises 5 direct reports into the Social Command Center Lead spread across 3 areas – content, performance and operations. The team liaise with clients on social strategy and activity briefs. The team liaise with internal and sister agency teams for social strategy, paid social, creative and production services. As the Junior Community Manager, you will lead the community management response strategy and output for our high-profile flagship technology account, supported by the Social Media Executive. This role is pivotal to the UK Social Command Centre established for this spearheading technology brand, whose key focus is to build fans, drive engaging conversations, improve brand perception and help UK professionals develop their digital skills in the technology space. The role requires reactive and proactive engagement with fans across all our communities, responding or redirecting customer service enquiries, identifying, and engaging with super-fans, as well as identifying and selecting the best user-generated content for re-sharing. The Junior Community Manager will also play a key role in ensuring that community sentiment and data makes its way back into the Social Performance and Content teams to help shape future content across our client’s channels. As the Junior Community Manager, you will be passionate about customer service, conversation and strengthening your communities through engagement-focused response management. You will ensure the community responsive voice is reflective of our client’s company values and market positioning.

You will be active on social channels adopting the client’s tone of voice guidelines, having your own presence and have a point of view on what works and what doesn’t across key platforms – including Instagram, LinkedIn, Twitter, TikTok, and Facebook.

You’ll be obsessed with new and interesting ways to connect with customers and help us creatively boost our client’s visibility and engagement. You’ll always be aware of Social trends and the latest language across platforms.