Senior Communications Manager
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
Would you like to work within a collaborative team where your skills and experience can make a difference?
We currently have a fantastic opportunity available for a Senior Communications Manager to join our team based in Exeter or Bristol. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £50,000 - £55,000 per annum plus a range of excellent company benefits + rewards.
About the role:
As the Senior Communications Manager, you will play a pivotal role in Business Planning, the development of supporting Customer Communication plans, and the management of these through digital channels.
You will help engage with our customers, build the reputation of our brands and services and ensure a proactive, ambitious and innovative approach to customer engagement and communication.
Interviews: We will be looking to schedule interviews week commencing Monday 9th October 2023.
What you’ll be doing:
Own the planning and execution of Customer Communication plabs across all available channels.
Align all Customer Communication planning around the internal/external brand narrative
Lead channel-specific engagement strategies to optimise channel capability and support integration of messaging, pan channel.
Determine which platforms to advertise on and adapt Customer Comms campaigns accordingly
Full channel scope ATL/BTL with a heavy focus on Social Media and Digital Marketing
Manage/evolve existing Customer Communication platforms, evaluating and improving performance, reviewing processes, and optimising outcomes
Develop new Customer communication channels by keeping track of the latest marketing technologies and techniques
Monitoring and reporting on the impact of Customer Communication’s against specific KPIs
Maintain the integrity of the Brand by working with the business to provide clear guidelines, training and a brand support service
Effectively manage external agencies and 3rd party suppliers
What we are looking for:
Educated to degree level or equivalent through relevant training and experience
Experienced and proven marketing planning/channel strategist
Experience of working in a communications environment
Proven strong creative, presentation and communication skills
Strong stakeholder management and ability to collaborate and influence across different tiers of organisations, both internally and externally
Knowledge and understanding of communication practices, tools and techniques including digital communications
Highly capable influencer with a natural style that helps to drive positive culture and behaviours
Dynamic, confident, collaborative and proactive
Able to work accurately, prioritise work and manage time effectively
What's in it for you:
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Generous holiday allowance plus bank holidays
Buy or sell annual leave to offer you extra flexibility
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
We offer free car parking at the majority of our sites
Take up to 26 weeks’ additional maternity leave
Share your parental leave and split your time off to care for your child how you choose
Invest in Pennon Group plc through our employee share schemes
We support our people by offering a free, confidential Employee Assistance Programme
Look after your wellbeing with our Champion Health support platform
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
A discretionary Bonus
Competitive Contributory Pension
And plenty more!
Closing Date: Sunday 1st October 2023
If you are looking for a new challenge, please click apply now to be considered as our Senior Communications Manager- we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Trusted - We do the right thing for our customers and stakeholders
Collaborative - We forge strong relationships working together to make a positive impact
Responsible - We keep our promises to our customers, communities, and each other
Progressive - We are always looking for new ways to improve and make life better