Senior Technical Writer

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Company Description

Entrust provides proactive solutions that help organizations achieve and maintain compliance with legal and regulatory requirements around the world. They offer an unmatched breadth of digital security and credential issuance solutions at the very heart of all these interactions. Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, they offer their employees the ability to work globally, in a flexible and collaborative environment.

Job Description

Career Growth, Flexibility and Collaboration!

Entrust is dedicated to securing a world in motion by enabling trusted identities, payments, and data protection around the globe. Headquartered in Minnesota, they offer their colleagues the ability to work globally, in a flexible and collaborative environment. Their team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

They Believe: Securing identities is most effective when they value all identities. They are committed to ensuring that, through diversity and inclusion, the many voices that make up their communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across their enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

Great opportunity for an experienced Technical Writer / Technical Author to join their Cambridge Team!

Position Overview

The purpose of this role is to produce high quality, technical, customer-facing documentation, working within the Entrust Data Protection Solutions Engineering team in Cambridge. You’ll be a member of a small technical writing team, working with a number of agile product development teams who are based in the UK and the US.

Responsibilities

Work within an Agile product development framework.

Develop excellent working relationships with a wide variety of stakeholders and colleagues.

Write clear, jargon-free technical documentation for customers who want to install, use, and customize their security products.

Collaborate with, and support the Engineering team to research and originate new content.

Experiment with innovative ways to make their technical content meet the evolving needs of their customers.

Edit and improve technical documents written by peers and Engineering team members.

Support other teams in the delivery of compliance and certification documentation.

Basic Qualifications

Bachelor’s degree in a technical discipline, equivalent qualification or experience.

5 - 10 years technical writing experience in an agile software development environment

Experience with Git and “Docs like code” practices and tools

Experience with AsciiDoc or Markdown

Preferred Qualifications

Familiarity with SAFe (Scaled Agile Framework)

Knowledge of security software and hardware products

Experience of CLI, scripting, and creating API and SDK documentation

Proficiency with Madcap Flare