Senior Technical Writer

At Reltio, you can take part in our mission to enable digital transformation by delivering a single source of truth for enterprise data designed for the digital experience economy. We contribute to more fulfilling and happier lives for people everywhere by delivering single source of truth for data enabling digital transformation. We leverage a cloud-native multi-tenant architecture and our ecosystem to enable speed, agility and flexibility at scale. We pride ourselves in our transparent, leadership, and meritocratic company culture and have achieved the Fortune 100 best companies to work for.

Reltio’s Values

Customers and Partners are people not companies
Better Together
Simplify and Share
Own it
Bring your all

Leadership Expectations

Be one Reltio
Be Candid & Caring
Make Data-Driven Decisions
Learn Teach Learn
Role Model All Day, Every Day

Job Description

The successful candidate will be a writer who is:

Curious and loves to learn new technologies
A strong team player and an open communicator
Accountable for planning and delivering their own content
Able to work independently and as part of a team in a distributed, fast-paced environment

Responsibilities

Document data-driven applications that run on top of the core product platform.
Plan, design, and build effective documentation to support customers throughout the customer lifecycle.
Work closely with engineering and product management to understand product capabilities and document function, usage, and limitations.
Work closely with a diverse and distributed documentation team to learn and follow editorial style standards and review processes.
Produce high-quality, easily consumable, customer-focused online content, including user documentation and videos targeted at business users and implementers of the product.
Create end-user and API documentation (release notes, help files, frequently asked questions, quick reference guides, API references, etc.).
Drive significant content goals using qualitative and quantitative data to measure outcomes.
Provide estimates for resource and project planning purposes for documentation tasks.
Request and implement internal and external feedback on documents.

Qualifications

10+ years documenting enterprise web-based applications for end-users and developers.
Deep experience in independently organizing and creating technical documentation.
Experience working in SaaS companies creating rapidly evolving documentation.
Proven ability to drive significant content outcomes.
Proven writer and editor of high-quality, detailed documentation meant for human consumption.
Proven ability to work effectively with cross-functional teams.
Experience conducting customer research and using customer feedback to improve content.
Excellent written and oral communication skills.
Bachelor/Master degree relevant to functional area or equivalent experience.

Required Skills/Knowledge

Strong technical skills
DITA/XML structured/topic-based authoring
DITA/XML authoring tools (oXygen XML, XMetal, or similar)
CCMS (Heretto, Ixiasoft, Paligo, or similar)
Editorial style guides (Microsoft Writing Style Guide, Chicago Manual of Style, or similar)
Software as a Service (SaaS), server/systems management, networking technologies, and /or cloud computing

Desirable Skills/Knowledge

Issue and project tracking software (Confluence, JIRA, Zendesk, or similar)
Code documentation tools (Swagger, JavaDoc, JSON, or similar)
Style governance software (Acrolinx, Grammarly, or similar)
Federated search software (SearchUnify, Coveo, or similar)
Screen capture and drawing software (Snagit, Visio, or similar)
Video production software (Videate, Captivate, or similar)
HTML/JavaScript/Perl/Ant
DITA Open Toolkit
Cloud expertise
REST APIs