Senior Writer

The Senior Writer facilitates the development of cross-product content and content-implementation strategies, working extensively with product leadership, product implementation managers, and operations delivery teams to develop plans for improving and implementing operational content in administration manuals, web pages, emails, and training resources. While writing capability is a significant component, this role requires a deep understanding of the similarities and differences of all ACT products in order to plan and roll out content that meets ACT’s complex product and audience needs, using appropriate communication platforms.

The finalist will be hired at the salary and level commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $70,000 - $85,000. ACT manages salaries within the range based on relevant factors including, skills, experience, and internal equity. This position is not incentive eligible.

What you will be working on:

Takes lead in organizing and developing content for customers implementing one or more ACT products.
Manages migration efforts into the component content management system and ensures content is distributed to various communication channels as appropriate.
Leads the development of all cross-product content by representing the department in project discussions in order to plan for and develop content.
Serves as point of contact for, consults with, and guides planning and decision making on deliverables, including complex, new and/or cross-product initiatives.
Translates high-level product requirements, communications schedules, and frameworks into detailed, executable content plans.
Develops, manages, and prioritizes deliverables during content production, and engages key stakeholders in planning for enhancements to content during optimization phases, including:
determining impact of deliverables
making recommendations on platform(s) to use
working with stakeholders to ensure awareness and/or buy-in as needed
creating documents that meet accessibility requirements for structure (tagging) and alternative text
Keeps the team informed of the progress on cross-product content development.