Communications Manager

£40,000 - £45,000 per annum, dependant on experience

At Serco, we have six business units in our UK & Europe Division, with around 25,000 employees delivering services across our core capabilities, which includes Health, Defence, Justice and Immigration, Citizen Services, Transport and Community Services. We have an opportunity to join our internal communications team, across Justice and Immigration and Health.

As Communications Manager, you will provide internal communications support and expertise to our business units, to drive employee awareness and engagement across the unit, and to work with communications and marketing colleagues to help raise our profile and reputation in the external market.

You will build strong working relationships with leaders and senior managers so that you are fully aware of business activity taking place and can identify opportunities for communication.

You will also have close working relationships with the Media Relations and Marketing teams and communications colleagues embedded in our operating units.

Your main responsibilities:

Ensure all communication complies with business requirements and corporate/brand policies
Develop and implement communication plans for internal communication to support increased employee engagement. This includes a focus on management engagement across the business unit and specific emphasis on how we communicate with our frontline workforce
Develop and publish a range of internal communications such that employees understand our strategic priorities and how we are progressing against them and encourages two-way conversations with our leaders
Develop effective communication channels and content to communicate with employees, such as newsletters, brochures, fact sheets, social media and digital content and other communication materials
Proactively develop our network of Communications Champions and build a community of practice with communication colleagues embedded in our operating units
Work closely with HR colleagues to support the delivery of appropriate recognition schemes and promotion of employee benefits
Manage external events aligned to the marketing strategy of the business, as when and required
Manage internal events, such as monthly business update calls and our annual management conference

What you’ll need to do the role:

As Communication Manager, you will have excellent written and visual display skills, copy writing and editing skills with proven experience of using effective internal communication to support increased employee engagement.

You will have proven experience of developing and publishing communication materials under limited supervision and guidance.

You will have excellent communication skills at all levels with the ability to build strong working relationships and networks across a complex organisation to deliver results.

Ability and willingness to undertake occasional travel and some overnight stays to support our geographically dispersed contracts.

What We Offer

Up to 6% contributory pension scheme
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
Up to 25 days annual leave plus bank holidays

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.