Technical Writer

A technical writer creates documentation and education materials to enhance user experience on a digital platform. Smart Communications is the market’s leading SaaS customer communications management (CCM) software solution. In its design, architecture and capability, Smart Communications is the new generation CCM software solution, delivering the most advanced customer communications and collaboration capability while enabling enterprises to take advantage of cloud technology to provide deployment flexibility and lower total cost of ownership. We are looking for a talented technical writer to help create and build out a modern documentation and user assistance infrastructure. You will be a core part of the team working closely with engineering, product marketing, and customer enablement to create resources that don’t just document what the product does, but accelerates a user from novice to power user.