Confluence Editor

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 2,500 people across our London, Southampton, Cardiff and Manchester offices.

We're re-shaping Confluence to better support Starling users. This includes improving the structure of content across the business, to make everything easier to find and navigate, plus the creation of a new Wiki/hub page, and a purpose-built Knowledge System for frontline teams.

We'll be working to bring in new protocols to meet Consumer Duty requirements, along with a refreshed page style and innovation as we go.

This exciting new role will support all aspects of the project, beginning with collaboration with areas across the business to map out the content detail as it is now and help shape the desired future state, before specialising as a Confluence Editor for the Comms Team.

Responsibilities:

Support the discovery phase of the project, by assisting with the detailed audit and documentation of all current Confluence articles, content creators and consumers
Collaborate with users across the business and the Project Team, to define and implement a new content structure, permissions and document controls.
Assist with delivery of the new Confluence Wiki page, new article templates and protocols, and rollout of the new structure
Become Confluence super-user for the Internal Comms Team

Requirements

The exact project scope and requirements are still being defined, so the successful applicant will need to be flexible and adaptable, with a "can do" approach.

A keen eye for detail, excellent written English, and the ability to organise lots of granular information - while understanding the bigger picture
Strong interpersonal skills to enable stakeholder management and collaboration with users will also be important.
An interest in Content Design or User Experience would be advantageous
Strong organisational skills
Skilled Excel user
Attention to detail
Experience of managing content on Confluence would be an advantage but is not essential

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious.

In general you can expect the below:

Stage 1 - 30-45 minute interview with a combination of our Internal Communications Manager, Senior Knowledge Manager, and Head of Customer Experience

Stage 2 if required - 30-45 minutes meeting more members of the team

Benefits

25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day's holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentivised refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing